Snow removal company accused of exceeding quote
COMPLAINT: Carol Forchielli, Shrewsbury, Ma.
"All Landscaping Company of Northboro, Ma., quoted a price of between $400 and $500 to remove snow from my roof and walkways, saying the eight-man crew wouldn't take much longer than an hour, at a rate of $50 per hour per person. Instead of an eight-man crew, there was only four, with two arriving later. They charged me $750."
DESIRED RESOLUTION: "I want to be reimbursed for the difference between the quote and cost, $250."
RESPONSE: Andrew Delcid, accounts manager, All Landscaping Company
"We disagree with the member and will not offer any reimbursement as she was there the whole time during the project, which was based on a hourly rate, and therefore, she could have told us to stop. There were no hidden charges. I gave a ballpark figure in the estimate, but I told her it was subject to change."