Snohomish Remodeling Company Fixes Cracked Shower Pan

Snohomish Remodeling Company Fixes Cracked Shower Pan

Member complaint

I hired Quality Homes & Improvements of Snohomish, Washington, to complete a master bathroom remodel. They were supposed to remove the existing shower wall and pan.

I am not happy at this point. I am now in the process of trying to have the contractor, Steve Tandari, replace the shower pan that he installed with a crack in it. He did not tell us about it until we discovered it after a first cleaning.

When approached about it, he said he had just forgotten to tell us and ordered a replacement pan. Now he wants to charge us an additional $2,800 or give us $500 and call it even.

I want the amount of $2,800 to hire a different contractor to do the replacement work.

Steven Keller, Snohomish

Provider response

I am willing to resolve this issue. I will replace the shower pan for free.

Steve Tandari, owner



Editor’s note: The member is happy with the new shower pan installation and considers this case resolved.

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