Simi Valley window company installed damaged shutters
I hired Window Fashion Pros of Simi Valley, California, to deliver shutters.
I’m very disappointed in the quality of work, and customer service is bad. I’m frustrated with this company and the product.
Upon delivery, the shutters were cracked and had blemishes, so I want replacements.
It’s been two months, and Window Fashion Pros won’t return phone calls.
The shutters are paid for and under warranty. I want the defective shutters replaced.
John Harmon, Tarzana, California
Have a complaint?
Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.