Shingle work sends customer looking for refund

Shingle work sends customer looking for refund

COMPLAINT: A.M. Meyer, Carrboro, N.C.

"My general contractor subcontracted Chief Roofing Inc. in Hillsborough to replace shingles and install ridge vents. The shingle manufacturer says the shingles were nailed incorrectly and the warranty is void. The ridge vents are inadequately cut and shingled, contributing to ventilation and shingle problems.

"There are cracks in how the shingles are laid, exposing the roof to water and rot. You can see the rippled shingles and poor workmanship. Two inspectors have verified the roof has problems because of the installation. Melvin [Barnes, the owner] has not fixed the roof or refunded my money."

DESIRED RESOLUTION: "I would like a $6,700 refund so we can replace our roof."

RESPONSE: Melvin Barnes, owner, Chief Roofing Inc.

"A few months after we finished this roof, we received a complaint about the felt under shingles. Our foreman went out immediately. Two days later, I inspected the problem, took pictures and contacted the felt paper manufacturer. The felt was not the problem. The inspector pointed out nails and cracked shingles near the chimney caused by other workers walking on the roof after we finished.

"I offered to fix it, but the homeowner wanted the roof replaced. I set up a meeting with the general contractor, shingle manufacturer, shingle supplier and homeowner. The shingle manufacturer told her the warranty was still in effect. I also offered to increase her labor warranty. If we did replace her roof, she would still have the ruffling problem until she fixed the underlying ventilation problem. The contractor told me he would contact me if needed. I had not heard back until contacted by Angie's List."

STATUS: Resolved

Editor's Note: Meyer informed Angie's List she received a $6,397 refund.

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