Septic tank service in Raleigh accused of overcharging homeowner

Septic tank service in Raleigh accused of overcharging homeowner

COMPLAINT: Jerald Koenig, Willow Spring, N.C.

"I called Affordable Septic to give me a quote to pump my septic tank, which I accepted. In the process, they played with the pump that carries effluent up the distribution pipes to the septic field.

"They then took the pump out, disconnected the pipes and told me I needed a new one since the float was not working and the pump wasn't reaching the distribution point.

"I don't know if the pump was not working or if they had just turned off the line valve. With the pump and parts laying on my lawn, I was informed that a rebuilt pump could be purchased for $1,250.

"Larry Thompson, the owner, showed me an invoice to another customer for over $1,600. Since the parts were laying all over my lawn, I told them to go ahead and replace it.

"Afterward, I started thinking about the transaction and decided to check prices. I called another company and was given a price of $450 for a new pump.

"This price was quoted only after being asked numerous questions about the system, including if the pump had been tested in case it was just the float.

"I also looked up prices on the Internet and the range was $300 to $400. From this information, I deduced that I was grossly overcharged by at least $800.

"I have contacted them by phone, but they won't take my calls or return them. I have also contacted the BBB and attorney general's office, and the company has not responded to them either."

DESIRED RESOLUTION: "I would like a refund of $800, the low estimate of how much I was overcharged, or a refund of $1,250 for the pump and I will remove it and exchange it for the cash."

STATUS: Penalty Box


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