Second opinion finds fault in air conditioner installation

Second opinion finds fault in air conditioner installation

COMPLAINT: Cynthia Heaberlin, Carollton, Texas

"I hired Airtron/A-ABC Appliance & Air Conditioning in Dallas, which had installed four A/C units two years ago for my builder, to diagnose a unit that failed completely. Airtron's technician said it was low on Freon and had frozen up. He told me there was also a leak in the evaporator coil and it'd need a new one.

"The part was still under warranty, but it would cost $1,100 in labor to install. This didn't sound right, so I called another company that I know to be honest and reliable. They detected a leak in a valve in under five minutes.

"Basically, the problem was a bad weld on a valve Airtron [originally] installed. Airtron's technician didn't tell me it could be a valve leak. I had the other company fix it for $332 and asked Airtron to refund me their $89 diagnostic fee, since their diagnosis was incorrect.

"Additionally, I'm requesting reimbursement for the $332 repair since it was due to a valve being installed incorrectly. At the very least, the $140 Freon recharge fee the other company billed me should be reimbursed, since it wouldn't have leaked if the valve had been welded correctly.

"I have e-mailed Airtron twice with this complaint, but I haven't received a reply."

DESIRED RESOLUTION: "I want a $421 refund for the diagnostic fee, and the cost to fix the valve and replace the Freon."

STATUS: Resolved

Editor's note: Heaberlin informed Angie's List that Airtron refunded the $89 diagnostic fee. She considers the matter closed.


New to the Dallas-Fort Worth Penalty Box

RCM Painting & Remodeling
Never responded to Wallace Jones' complaint about what he says was unfinished painting work.

Geeks on Site
Didn't respond to Elaine Singleton's refund request for what she says were overcharges for computer repair work.

United Air Duct & Carpet Cleaning
Failed to respond to Kent Sims' request that the company return his rug and refund what he says were overcharges for carpet cleaning.

Floor Expo

Authorized Service Center

Brad's Factory Direct

Logan Landscaping


Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!