Secaucus moving company honors claim for antiques damaged during shipment

Secaucus moving company honors claim for antiques damaged during shipment

Member complaint

I hired Moovers Inc. of Secaucus, New Jersey, to move us from New York to Florida.

I had a lot of antiques that needed to be transported, including a legal bookcase, antique high chair, glass top coffee table and antique wine glass. A glass pane on the bookcase is gone. The front of the high chair has a chip on it. The glass top to my coffee table arrived two weeks late and was scratched. My antique wine glass was cracked, and the settee is scratched on one side.

I know I signed a contract with a $1,000 deductible for damages. Based on the company’s A rating, I thought nothing bad would happen. The damages will cost over $500 to repair. I want some reparation.

Susan Phelan, Boynton Beach, Florida

Status

Resolved

Editor’s Note: The member accepted the company’s offer of a $525 refund.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


More Like This

Consumer says company got upholstery fabric color wrong

Penalty Box, Resolved or Stalemate? Find out what happened in this Angie's List complaint resolution case against A First Impression of Moorpark, California.

Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!