Seattle plumbing problem caused by faulty repair
Leafguard Northwest Inc.
Didn't respond to Angeline Johnson's request for a refund of a deposit for work she decided not to have done. Third month in the box.
Didn't respond to Tana Thiele's request to fix electrical work she says they did incorrectly. Second month in the box.
COMPLAINT: Carolyn Hathaway, Yarrow Point
"A leak developed in my skylights. AAA Skylights came out and repaired it for a reasonable price.
There was no problem until several months later when they started to leak again. I called AAA Skylights five times over the next couple of months.
Someone returned my call and left a message, then I returned the call four times during the next two months.
There's no excuse for having voicemail if you won't return calls."
DESIRED RESOLUTION: "I'd like for them to determine why I still have a leak. If that's not possible, I'd like my money back."
COMPLAINT: Jill Loveland, Seattle
"Fox Plumbing & Heating came out to fix a leaky toilet. They had to order a part because it was an older model.
They got the part, fixed the toilet and presented me with a $923 bill, which I paid. I told them it didn't flush properly. They mentioned the flushing knob needed to be replaced and told my husband to buy a new one at the store.
When he found a knob to replace the old one, he found they'd used a non-flexible wire to fix and attach the flushing mechanism, rather than the flexible one he'd instructed them to use.
He had to buy a new connection and install it due to their mistake."
DESIRED RESOLUTION: "I think they should refund $100 of the labor cost."
Editor's note:The member says the case was resolved to her satisfaction.