Seattle painting job goes unresolved
Home Curb Appeal
Didn't respond to Linda Fung's request to repair a leak in her roof after she says they put on the new roof and gave her a 10-year warranty. Third month in the box.
COMPLAINT: Jim Holloway, Seattle
"I contracted with A&R Painting to have my house's exterior prepared and painted. They painted the house, but some of the paint failed to adhere.
I noticed it blistering and peeling within two weeks of completion of the job. The lead painter led me to believe they would fix the problem the next summer.
The next summer, I had many discussions with the co-owner of the company [about fixing the work], but delays and excuses from him became the rule.
It became clear that he didn't intend to correct the problems. He said rain made the wood wet and the siding was of poor quality and needed replacing.
The problem isn't the siding, because the paint is blistering on both the original siding and the addition with new siding.
Also, a respected siding contractor said there was no reason to replace the siding. I don't believe rain was the problem since no rain fell [during the time of the painting].
I think the problem is the result of poor surface preparation and pressure washing the day before applying primer."
"I'd like either a full refund or for A&R Painting to pay a mutually agreeable contractor to do the proper preparation and painting as described in my contract."
RESPONSE: Feline Grunder, office manager, A&R Painting
"A&R Painting has been purchased by a new set of owners.
The current owners were not associated in any way with the company [at the time of this work] and as such are not responsible for any wrongdoings perpetrated by the former owner.
It is the mission of A&R Painting to provide outstanding products and service to our customers."