Seattle paint crew accused of washing brushes in bathtub

Seattle paint crew accused of washing brushes in bathtub

COMPLAINT: Maria Tober, Woodinville, Wash.

"I hired Seattle Paint & Drywall Inc. to paint three bathrooms. They were sloppy and never cleaned up after their work.

"They washed their paint brushes in one of my bathtubs, leaving a paint ring.

"I found wallpaper in my kitchen's garbage disposal. Wallpaper texture material was left on the floor, door knobs and doors.

"Instead of a discount, I received a letter of apology and a $50 dinner gift card. Later, I realized the painting was still not complete in the master bath, and one of the towel bars came off with the drywall.

"I called the owner but received no return call."

DESIRED RESOLUTION: "I initially paid $1,500. I would like $850 refunded so I can pay another painter to finish the job."

COMPANY RESPONSE: Tim Fike, co-owner, Seattle Paint & Drywall Inc.

"We agree there were certain procedures performed that could have been executed better. We have worked hard to remedy her concerns and issues, completing all the contractual work at industry standards.

"We have done everything we can to resolve this issue."

STATUS: Stalemate

Editor’s note: Tim Fike, co-owner of Seattle Paint & Drywall Inc., recently wrote us about member Maria Tober’s complaint, published in our April magazine and on this website. The case ended in Stalemate — meaning Seattle Paint & Drywall Inc. responded to Tober’s complaint but didn’t resolve issues to her satisfaction. However, Fike says several members have misinterpreted the outcome of the case, telling him they believe his company is in The Penalty Box when, in fact, it’s not. Fike’s experience caused us to take several steps to improve and clarify our presentation of Complaint Resolution cases both in Angie’s List Magazine and on this website. We invite visitors to join Angie’s List so you can review Tober’s report, Fike’s response and the other reports on his company profile before making your hiring decisions.

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