Seattle landscaping company fails to finish work
COMPLAINT: Mark Fiebig, Seattle
"Western Landscaping has pruned my perimeter hedge for two years. The first year, they completed the work in a timely fashion and according to my instructions, though it did take several return trips to have the work finished to my satisfaction.
"This year, I made the mistake of paying before they completed the work and prior to my inspecting the last segment. I couldn't get them to come back and complete the work the owner had said they'd complete."
Didn't respond to Tana Thiele's rrequest to fix electrical work she says they did incorrectly. Third month in the box.
The Wood Way Home Exteriors Inc.
Didn't respond to Barbara Knigge's request to repair damage and issue a partial refund for a roof replacement she says wasn't properly one. Second month in the box.
Didn't respond to Mark Fiebig's request that they provide a refund for or finish work he says they never completed. First month in the box.
DESIRED RESOLUTION: "I'd like them to either give me a $200 refund or complete the work."
STATUS: Penalty Box
COMPLAINT: Amy Murphy, Shoreline, Wash.
"I hired Windward Contracting for a bathroom remodel. Much of the work was adequate, but there were some problems I thought added up to an overall lack of attention. Minor issues were corrected promptly. After the project was finished, I found the vent hole hadn't been cut out, though it had been framed, and sheet metal for the vent wasn't connected.
"I wrote Windward and received a dismissive written response. It turns out the pipe they used for potable water wasn't coded, but I shouldn't worry, as ill health effects weren't likely. I also discovered the heater was installed upside down and with the black and red wires crossed. I asked Windward for a small refund because of the worker-related errors I've had to remedy."
DESIRED RESOLUTION: "I'd like Windward to acknowledge their errors and issue a 10-percent refund."
Editor's Note: Windward offered the member a $500 refund, and the member accepted the offer.