Seattle hot water tank installation leads to plumbing problems

Seattle hot water tank installation leads to plumbing problems

COMPLAINT: Bernadean Straub, Kent, Wash.
"I hired Fast Water Heater Co. to bring my new water heater up to code. Their work caused several issues, including the pipes clogging. I also had to purchase brand-new faucets.

They told me they knew that would happen, but there was nothing they could do. Why wouldn't they have taken preventative measures?

The cost we agreed on wasn't what they charged me in the end. Now, I can't even use my hot water. I had to get another plumber to fix what they should've done properly in the first place."

DESIRED RESOLUTION: "I'd like them to replace the hardware in the bathroom and kitchen. I also need running water in these rooms. I have no hot water - that needs to be fixed."

RESPONSE: Steve Berkeley, Washington field supervisor, Fast Water Heater Co.
"The problems are not due to our work but to the fact that the customer has old galvanized plumbing, which corrodes over time and can cause fixtures to clog.

Any time the plumbing system is touched, some of this corrosion could break free. Sometimes the problem can be fixed by simply cleaning the faucet strainers, but if the fixture becomes compacted with rust and sediment, sometimes they need to be replaced.

The only way to avoid this is by replacing the galvanized plumbing with copper plumbing.

Since this job, we've changed our work documentation so that all customers are made aware of problems that can occur with galvanized plumbing - we don't proceed with work until the customer is given a total price for the job and signs a work authorization statement.

The contract we have on file shows the customer signed a work authorization and acceptance sheet. We're truly sorry she had a frustrating experience and that her galvanized plumbing system is corroding."

STATUS: Resolved

Editor's note: The member said she repaired the kitchen faucet, and the company returned to her home to install the bathroom faucet.

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