Seattle contractor and homeowner at standstill over lighting issue
Northwest Home Solutions
Didn't respond to Vonnie Bayard's request for a refund or returned phone call regarding repair of a sprinkler system she says they damaged during a fence installation. First month in the box.
COMPLAINT: Jessica Anduiza, Bremerton, Wash.
"A Wise Idea installed a pull-down attic door, a floor system in the attic, and a shelf, a mirror and track lighting in the kitchen. They screened in the front deck and added a screen door.
They were friendly, communicative and finished in one day. I'm happy with most of their work. However, the kitchen light they installed hasn't worked for more than six months.
I've exchanged e-mails and calls with promises from them to get right back with me to schedule a date to repair the light, but I've never heard back.
I'm fed up and frustrated."
DESIRED RESOLUTION: "I want the light fixed by them or another company at their expense, or I want a $70 refund."
RESPONSE: "This member had e-mailed me to say the light wasn't working. I promptly responded, but I didn't hear back from her for a few weeks, at which time I e-mailed again.
She said she'd been busy and would get back to me soon. She later contacted me to say she was ready to have the light fixed.
Unfortunately, the electrician no longer worked for me. I tried to schedule a time for him to work with her but was unable to coordinate it.
The $70 charge was his charge. I didn't make any money off the light installation, and legally, since I'm not a licensed electrician, I cannot fix it.
However, if the member had been available earlier, this would've been rectified long ago. I feel she should take some responsibility. If she needed it fixed, she should've made time for it immediately when it wasn't working.
Since the $70 charge wasn't mine, I'm can't refund any money. I'm doubtful the light was improperly installed, as it was a simple installation from an experienced electrician."