Seattle-area company brings installed water heater to code

Seattle-area company brings installed water heater to code

Member complaint

I hired Fast Water Heater of Bothell, Washington, to install a water heater. They installed it and sold the items required to bring it up to the City of Lynnwood’s code. The installed water heater was working, but an inspection by the city is required.

The inspector told me it wasn’t up to code. It needed a temperature limitation valve. I contacted Fast Water Heater and I was told it would cost another $300 or more. When I told them this was unacceptable, they said someone from the company would call back within five business days.

Related: How Much Should Water Heater Installation Cost?

After seven days, I contacted the city to see what their experience was with this company. They said they have called this company on the problem before and they know what the code is. They said it should not cost me any more money. I want the water heater brought up to code at no additional cost.

Felipe Sanchez, Lynnwood, Washington

Provider Response

We apologize for this inconvenience and frustration. We have been attempting to clarify the code with the City of Lynnwood. We did fail to get back to the customer in a timely manner and we also apologize for this.

We dispatched a technician to the home to install the temperature-limiting device at no charge to the customer. Our goal is to ensure that our customers are happy and have a safe installation.

Jason Hanleybrown, CEO

Status

Resolved

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!