Scottsdale window treatment contractor disputes complaint
Model Home Furnishings
Failed to respond to Heather Campbell's request to refund the cost of a chest of drawers she says didn't fit.
COMPLAINT: Susan Morris, Phoenix
"I contracted with Final Touch Decorating to make four cornices and four sets of Roman shades. The total cost was $3,468, and I paid a deposit of $2,079.
"I got the cornices, but the shades were horrible. It was six weeks before they called to come do the installation. The cornices were well-made, but one of them was about a foot too short, so it had to be redone.
"When they started installing Roman shades, I was appalled. The folds were 10 inches apart and very wrinkled, but they kept assuring me all was well. They tried steaming them, but nothing could make up for the fact that they were poorly made.
"They suggested I turn off the light to see how much better they looked. They said I'd chosen the wrong kind of fabric, though they saw it ahead of time and said nothing.
"It became a long, painful process of unsuccessful negotiation. I've called, gone to the shop and written to ask for money back, but they ignore my requests."
DESIRED RESOLUTION: "I paid a deposit of $2,079. The value of the cornices, which were the only parts made correctly and acceptably, was itemized on the invoice as costing $606. I want to be reimbursed $1,473 for the poorly made, unacceptable Roman shades."
RESPONSE: Lesford McKenzie, owner, Final Touch Decorating
"The member and her designers wanted me to make four cornices and four Roman shades. The designers chose fabric from my shop and requested I do an estimate. The member said she was OK with the estimate and wanted me to proceed in purchasing the fabric and doing the work.
"She paid part of the bill, and I purchased the fabric. I made four cornices and four Roman shades. After completion, I made installation arrangements with her. After I installed the cornices, she said they looked great and matched her blinds.
"She said the pleats in the shades were big and caused wrinkles, but that she didn't want a strap in the back — normally anyone who makes Roman shades puts a strap in the back. I made a sample to see exactly what she wanted.
"After completion, I brought it to her home and she said she didn't want the shades. I told her if there was a problem, I'd correct it and do my best to satisfy her. I made the shades perfectly, and the only reason she refuses them is that the cornices match so well that she no longer wants them, which is unfair to me."