Scottsdale pool cleaner disputes complaint
COMPLAINT: Jeri Deming, Scottsdale
"I hired Pima Pools for a one-time service and cleaning. The original Yellow Pages ad said, 'Pool cleaning for $8.' Before the start of the service, the technician asked me to sign a form that said the service was $35, but there was a handwritten scribble that said $35 per one-fourth of an hour.
"He tried to sell me $800 to $900 worth of additional equipment, and when that wouldn't work, he tried to sell me additional things for $300 or $400. I was charged $190, which included a charge for chemicals I bought for him to use. He said the additional charge was for chemicals he had to mix in, but he didn't do that — I watched the service. The pool wasn't cleaned thoroughly, including the stairs. I confronted him, and he barked at me, said they were clean and left.
"I've tried to contact him by phone and by letter, to no avail. The one time I did talk to him, he told me I had to put it in writing, which I did. I finally received something from a collection agency. I feel this is extreme since he didn't return my calls."
DESIRED RESOLUTION: "I believe I should get a full refund."
RESPONSE: Jack Lefkowitz, owner, Pima Pools
"There was no scribble: It was clear it was $35. The ad says $8 is for chemicals only. I didn't try to sell any equipment. The pool was green, algae-infested and full of dirt and leaves. It took more than one hour to clean. It needs an acid bath. Four visits for $100 is for a pool in normal condition."
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