Scottsdale appliance company cooks up a solution

Scottsdale appliance company cooks up a solution

Member Complaint

I purchased a Bosch dishwasher and GE electric range from Spencer’s TV & Appliance of Scottsdale, Ariz., and had them deliver.

The dishwasher didn’t fit, so Spencer’s took it back and I kept the range. They brought a second dishwasher to me that didn’t fit, either. I called the manager to complain about the salesman and the promises he made about the dishwasher fitting in its space. They credited my account for the second dishwasher. Then I discovered that the panel on the electric range was warped and the timer didn’t work. The service person ordered an appliance replacement for me. A GE person came out to fix it, but was unable to fix it. I called Spencer’s and asked them to remove the range, then went to the store and ordered a new one. I entered another financial agreement with them for the new range. They promised the range would arrive, but the delivery date kept changing. I canceled the order after a week or so because of the problems in communication. They did remove the first range, but instead of crediting my account, they charged me $554 for items I didn’t even have. I called the store and they promised to call back, which they didn’t. After many calls and messages, the manager said the finance company’s representative made the mistake and they’d rectify it. I made $200 in payments in good faith that needs returned, too. I want the $1,437 in charges taken off my account and my $200 payment refunded.

Dianne Cobb, Scottsdale

Provider Response

All charges applied to the finance company involved with the member’s account have been fully refunded as requested. As for the $200 payment, that will be refunded by the finance company in accordance with its refund policy.

John Polainer, store manager



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