Santa Fe plumber resolves missing quote conundrum with homeowner

Santa Fe plumber resolves missing quote conundrum with homeowner

Member complaint

I had Cartwright’s Plumbing & Heating of Santa Fe, N.M., come to my house to provide a quote for some plumbing work that needed to be done. The technician arrived, and was very professional and overall a nice person. He gave me an informal estimate for replacing my boiler, which wasn’t work that I had requested. But he couldn’t give me a quote for the work that I actually wanted to have done until he returned to his company.

As he was leaving, he said I’d have to pay for the visit. I didn’t realize this at the time that I scheduled the appointment, but I thought it was reasonable since he had to drive 45 minutes to my house. The cost of the visit was just under $200. I paid without complaining, and the technician told me that if I decided to go with their company, that some of the payment could be applied to the work. He also told me that I’d get the quote in 24 hours.

Ten days later, I contacted the company because I had not yet received the quote. By this time, I had several quotes from other plumbing companies and was ready to get the work done. The technician called me back, and told me he was looking into whether or not I could have the work done according to local codes. Other plumbers were able to do that the same day.

Two days later, I called again, saying I still didn’t have the quote. Over the next couple of weeks, I called the company a few times and was told that a manager would be calling me back to settle the issue. I just want my money back since I paid a plumber to come to my house to provide an estimate and the quote was never provided.

Steve Gilbertson, Los Alamos, N.M.



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