Sandy Springs cleaning company refunds homeowner for vent cleaning job

Sandy Springs cleaning company refunds homeowner for vent cleaning job

Member complaint

I purchased an online coupon for Eko Fresh Cleaning in Sandy Springs, Georgia, for vent cleaning. The guys only cleaned the returns and tried to upcharge for the deodorizer.

They also did not know the difference between a vent and a return. When I looked at the voucher I purchased, it was supposed to include all vents, returns and the deodorizer.

They scheduled a return visit and never showed or returned calls. When I posted my review elsewhere, they accused me of being racist and not wanting the guys to come back. They are unbelievably unprofessional.

I want a refund of $139.

Rim Hendi, Decatur, Georgia

Provider response

While we aim to make all of our customers’ experiences the best, we do realize that we can’t satisfy all customers. We refunded the full amount of $139.

Roni Madmoney, CEO

Status

Resolved

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