San Francisco specialty furniture order delayed
A-1 Roofing Rain Gutters
Failed to respond to Josy Moyer's request for written confirmation that she paid them in full for work she says was unsatisfactory. Third month in the box.
Didn't respond to Kate Lovegrove's request for reimbursement of money she paid other service providers to fix their work, which she says was substandard. Third month in the box.
Fog City Chimney Inc.
Hasn't responded to Jeff Sorrento's request for a refund for work he says was incomplete. Second month in the box.
Bellach's Leather Furniture Store
Failed to respond to Henry Lessing's request for a refund of a deposit for recliners he says were never delivered. First month in the box.
COMPLAINT: Henry Lessing, Cupertino
"I ordered two custom-made Elite brand reclining chairs from Bellach's Leather Furniture Superstore in Santa Clara depositing $2,197.
When I hadn't heard anything by the estimated delivery time, I contacted the store and was reassured that all was in order; it would only be a short time until delivery.
However, I couldn't get a firm delivery date. Time passed, and my telephone inquiries always resulted in assurances that the chairs would be delivered.
After five months, I asked to be connected to senior personnel.
At the six month mark I was put in contact with the district manager. His attitude was, 'So what if chairs are late?'
I then tried to contact the CEO at corporate headquarters, but had no luck.
I got a purchasing manager with the same casual attitude [as the district manager], who told me delays were due to holidays or factory problems and that there's no way to get a firm delivery date.
I tried canceling my order, but it's not possible. The order is already to the factory."
DESIRED RESOLUTION: "I'd like them to refund my deposit, with interest."
STATUS: Penalty box