San Francisco roofing job fails to satisfy homeowner

San Francisco roofing job fails to satisfy homeowner

Penalty box

Campbell Tile & Stone
Didn't respond to Donna Alterio's request for a refund of the difference between the price of tile ordered and the amount of tile used. Third month in the box.

Bay Area Chimney
Failed to respond to Luckson Chiu's request for a refund for work he says wasn't done. Third month in the box.

Tri City Marble
Didn't respond to Nawana Ross's request for a refund for work she says was never performed. Third month in the box.

A-1 Roofing & Rain Gutters
Failed to respond to Josy Moyer's request for written confirmation that she paid them in full for work she says was unsatisfactory. First month in the box.

Construction Club
Didn't respond to Kate Lovegrove's request for reimbursement of money she paid other service providers to fix their work, which she says was substandard. First month in the box.


COMPLAINT: Josy Moyer, Portola Valley, Calif.
"A-1 Roofing & Rain Gutters was to retile my porch roof for $41,500. After tearing off the roof, A-1 indicated the chimney would be very difficult to work around.

They presented a $20,380 addendum to remove the chimney and lay a new roof. The old decking was rough sawn while the new decking is smooth and waxy.

A-1 said it would look fine once it was finished [but] this is an eyesore. I sent an explanation letter and paid $50,500 instead of the total $57,500 charged. A-1 responded I should pay or they will file a mechanic's lien."

DESIRED RESOLUTION: "I'd like written confirmation that I've paid for the work done."

STATUS: Penalty box


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