San Francisco movers, homeowner debate whereabouts of DVDs
COMPLAINT: Velva Rowell, Mountain View, Calif.
"I had a good experience with Vector A Move Ahead Inc. when I moved out of my home for the duration of a remodel. When I moved back in 18 months later, I wasn't so fortunate.
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Failed to respond to Josy Moyer's request for written confirmation that she paid them in full for work she says was unsatisfactory. Second month in the box.
Didn't respond to Kate Lovegrove's request for reimbursement of money she paid other service providers to fix their work, which she says was substandard. Second month in the box.
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Hasn't responded to Jeff Sorrento's request for a refund for work he says was incomplete. First month in the box.
"During the move-in, the floors acquired some scratches, the paint got some dings and a box of DVDs went missing and hasn't been recovered. Vector's management has been very cooperative about the missing box; however, we haven't reached a resolution."
DESIRED RESOLUTION: "Vector said they would repay me $18. The contents are valued at approximately $4,000. I'd like either my belongings back, or the full value of my belongings. The $18 check for $4,000 worth of DVDs is a heartless joke."
RESPONSE: Jennifer Erwin, general manager, Vector A Move Ahead Inc.
"An extensive search was done of the trucks and warehouse, and we went to her home to check boxes that hadn't been unpacked. The box wasn't located. Her claim was settled based on our basic transit liability — she didn't purchase additional protection when she signed the agreement.
"She's said there's a possibility that someone walking by could have stolen the box out of their garage during the moving process. Although our liability is only 60 cents per pound, we're working with the police department to get this matter resolved."