San Francisco movers, homeowner debate whereabouts of DVDs

San Francisco movers, homeowner debate whereabouts of DVDs

Departed DVDs

COMPLAINT: Velva Rowell, Mountain View, Calif.

"I had a good experience with Vector A Move Ahead Inc. when I moved out of my home for the duration of a remodel. When I moved back in 18 months later, I wasn't so fortunate.

"During the move-in, the floors acquired some scratches, the paint got some dings and a box of DVDs went missing and hasn't been recovered. Vector's management has been very cooperative about the missing box; however, we haven't reached a resolution."

DESIRED RESOLUTION: "Vector said they would repay me $18. The contents are valued at approximately $4,000. I'd like either my belongings back, or the full value of my belongings. The $18 check for $4,000 worth of DVDs is a heartless joke."

RESPONSE: Jennifer Erwin, general manager, Vector A Move Ahead Inc.

"An extensive search was done of the trucks and warehouse, and we went to her home to check boxes that hadn't been unpacked. The box wasn't located. Her claim was settled based on our basic transit liability — she didn't purchase additional protection when she signed the agreement.

"She's said there's a possibility that someone walking by could have stolen the box out of their garage during the moving process. Although our liability is only 60 cents per pound, we're working with the police department to get this matter resolved."

STATUS: Stalemate

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