San Francisco area handyman allegedly ignores door complaint
Security Associates International Inc.
Never responded to Lynn Perry Garland's request they move her security system to her new house which she says is in her contract. Third month in the Box.
Didn't reply to Barry Coughlin's request for a $200 refund for two shirts he says they lost. Second month in the Box.
Perez Handyman Services
Didn't respond to Lucy Owen's request for glass door installation she says she already paid for. First month in the Box.
Never replied to Natalie Sterba's request for corrective work on her water heater she says didn't meet code requirements. First month in the Box.
COMPLAINT: Lucy Owen, Mountain View, Calif.
"Perez Handyman Services installed a sink in a bedroom, and it was very well done, but I'm still waiting for them to install glass doors for a downstairs office. I've already paid more than $2,000 for the doors, which I believe are in storage somewhere. They called [several months ago] and said they'd work for me starting [the following month], but I've heard nothing since and am worried because they're not returning my calls."
"I want them to install the doors as agreed. The next-best solution would be to get the doors from storage."
STATUS: Penalty box
In hot water
COMPLAINT: Natalie Sterba, Los Gatos, Calif.
"I hired Champion Plumbing to correct my water heater installation so it would meet code requirements. They didn't pull a permit for the work, and the building inspector later told me the necessary work wasn't completed correctly. Champion Plumbing said this was because I hadn't been available to speak with them. If they needed to discuss issues, I could've been easily reached by phone.
"When I asked them to fix their work, they said they'd pull a permit the following Monday and be at my house later that day or the next. They didn't appear either day and didn't call. When they did pull a permit and schedule an inspection with the city, the inspection was conducted without a representative from Champion Plumbing; however, the building official called the owner to discuss the results of the failed inspection.
"After further unsuccessful efforts, I made one final attempt, and they didn't keep the appointment. I never heard from Champion. They didn't attend to some very basic requirements, including a large hole they cut and left in the garage firewall, which seems to refute their claim that the problems resulted from my absence."
DESIRED RESOLUTION: "I'd like them to perform all the corrective work needed to bring my water heater installation up to code. I also want them to complete the necessary steps to obtain a permit for water heater. I want them to review the original invoice to determine whether the charges were reasonable and if an adjustment is in order."
STATUS: Penalty box