San Francisco area handyman allegedly ignores door complaint

San Francisco area handyman allegedly ignores door complaint

Door uproar

COMPLAINT: Lucy Owen, Mountain View, Calif.
"Perez Handyman Services installed a sink in a bedroom, and it was very well done, but I'm still waiting for them to install glass doors for a downstairs office. I've already paid more than $2,000 for the doors, which I believe are in storage somewhere. They called [several months ago] and said they'd work for me starting [the following month], but I've heard nothing since and am worried because they're not returning my calls."

DESIRED RESOLUTION:
"I want them to install the doors as agreed. The next-best solution would be to get the doors from storage."

STATUS: Penalty box 

In hot water

COMPLAINT: Natalie Sterba, Los Gatos, Calif.
"I hired Champion Plumbing to correct my water heater installation so it would meet code requirements. They didn't pull a permit for the work, and the building inspector later told me the necessary work wasn't completed correctly. Champion Plumbing said this was because I hadn't been available to speak with them. If they needed to discuss issues, I could've been easily reached by phone.

"When I asked them to fix their work, they said they'd pull a permit the following Monday and be at my house later that day or the next. They didn't appear either day and didn't call. When they did pull a permit and schedule an inspection with the city, the inspection was conducted without a representative from Champion Plumbing; however, the building official called the owner to discuss the results of the failed inspection.

"After further unsuccessful efforts, I made one final attempt, and they didn't keep the appointment. I never heard from Champion. They didn't attend to some very basic requirements, including a large hole they cut and left in the garage firewall, which seems to refute their claim that the problems resulted from my absence."

DESIRED RESOLUTION: "I'd like them to perform all the corrective work needed to bring my water heater installation up to code. I also want them to complete the necessary steps to obtain a permit for water heater. I want them to review the original invoice to determine whether the charges were reasonable and if an adjustment is in order."

STATUS: Penalty box


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