San Diego window contractor heals member’s panes

San Diego window contractor heals member’s panes

Member complaint

I hired Coughlin Windows & Doors of Escondido, Calif., to order and install 11 windows. From the very beginning, everything was wrong. Not only were they misleading with the price, they did horrible work, including screwing up the measurements for my windows. They also had terrible attitude problems and had horrible customer service. After they made me give them the final check, I told them I was unhappy with the two side windows. The employee who installed the windows wanted to take off $500, however another employee would only accept a full check. My custom shades didn’t fit the windows, which again cost me more money to have redone by another contractor. The company threatened to place a mechanic’s lien on my house as well.

I want a refund of $522.70 for the cost to have another contractor do the job or my original size windows replaced.

Lori Valencia, Oceanside, Calif.

Provider response

Several attempts have been made to connect with this customer. She refuses to have any sort of conversation and hangs up the phone. We’d be happy to come out to the job site, but she has insisted that we stay away and not speak with her. Although we disagree on the facts as they have been relayed by the customer, we at Coughlin Windows go to great lengths to ensure customer satisfaction and have decided to do so again in hopes of resolving this mater. We’d like to note that all window measurements are done with the homeowners’ oversight and approval as stated in our contract. We are not responsible for window treatments. That said, we apologize for any confusion and wish the member all the best.

Gerald Coughlin, owner

Status

Resolved

Editor’s note: The member has informed Angie’s List that she received the refund.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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