San Diego member requests company repaints her condo

San Diego member requests company repaints her condo

Member complaint

I hired PaintGreen of San Diego to paint a 1,000-square-foot condo for $2,300. Given the small size of the condo and the east wall’s floor-to-ceiling windows, I was grossly overcharged. They said I would get a free color consultation and I was counting on them to recommend colors that would make the condo look larger than it is.

The color consultation was a big disappointment. The colors they recommended made the space look small, and when my real estate broker looked at the paint color, she said I needed to have it repainted. I called them about this and they blamed the choice of color on me. I reminded them that I’m not a professional colorist and they advertise that they are. I told them that four brokers told me that I was overcharged. Also, they didn’t paint the interiors of the closets.

The bottom line is, I had to have the condo repainted for $750. I want a $1,400 refund.

Debbie McKenna, San Diego

Provider Response

Our price was clearly communicated before you signed the contract, and there were no changes. The retail price for your paint was about $600 and we spent 42.17 hours of labor on your project. We use top quality paint, hire legal workers and pay them the industry standard as well as the appropriate taxes, insurances, etc. Our certified color experts have completed a color theory course and an interior design course that was created specifically for helping homeowners choose colors. Since color is subjective, we were trained to never dictate colors to our clients or tell them what colors they must use. Like any professional color consultant, we give our expert opinions, offer suggestions, show samples, show pictures, talk about what is trendy and steer every client toward colors that they pick for themselves. It clearly states on the contract you signed that there were two different palettes that our color expert helped you develop. First was a recommendation for one neutral color to make it easier to rent and cheaper to paint, and the other was for a personalized palette with more bold colors. You chose the more bold option and stated how happy you were with it when we finished.

Jon Ray, president



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