San Diego member, mover can’t agree on damage dispute

San Diego member, mover can’t agree on damage dispute

Member complaint

I hired Bay Park Moving of San Diego to move my items from Spring Valley to San Carlos. The most positive thing I can say is that they were punctual. They showed up on time and were completed in less than three hours. The entire move felt like a race with a stopwatch. Several times, I saw them rushing so fast that they damaged some items. I yelled at them twice to slow down and once to stop, but I was completely ignored. They were so careless and unconcerned with my possessions that I just wanted them gone! I want to be reimbursed $35 to replace a damaged patio umbrella because the company tore it in two places.

Mindy Sonen, San Diego

Provider response

The customer called and complained that the men moved too fast. The crew did state a kitchen counter was scraped during the move and a handyman was sent to her home to make the repair. The handyman made numerous repairs that were not caused by the movers try to satisfy the customer. She later sent an email with pictures of her outdoor umbrella, which she alleges was ripped by the moving crew. We replied that we would check the validity of her allegations and asked for additional information on her umbrella. The customer filed a complaint with Angie’s List prior to even giving us time to respond to her complaint. She signed an estimate that stated she would stay out of the movers’ way, but continued to micromanage the crew. We will pay her claim for the umbrella under the insurance coverage she agreed to in writing for her move, which is sixty cents per pound per article. The weight of the umbrella is 18 pounds, which is a maximum reimbursement of $10.80, even though we do not agree that the umbrella was damaged during her move.

Doug Hackley, president

Status

Stalemate

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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