San Antonio welder fixes gate problem

San Antonio welder fixes gate problem

Member complaint

I hired M.G. Portable Welding & Fabrication in San Antonio to install a solar-powered driveway gate and additional fencing. I called owner Marvin Galan to get a quote, and he came out the next day with pictures of other gates he had installed. His $3,910 quote was within my budget.

Although he said he could start the next week, he didn’t get to the project for a few months. He installed the gate in one day, and everything looked great.

But two weeks later, the gate started malfunctioning. I called three times, and he kept saying he was really busy. He tried to walk me through the steps over the phone, but I wasn’t able to fix the problem.

When it still didn’t work, he blamed me for the problem. He said the solar panel was installed in a bad place, because I made him put it there. But I only told him how I wanted the gate to swing, and he arranged everything else.

He originally said he had a 90-day warranty on his work, but he tried to send someone else to fix it for $110 per hour. I want him to come back or pay the other service provider out of his own pocket to fix the gate.

Jo-Ann West, Floresville, Texas

Status

Resolved

Editor’s note: The member says the company repaired her gate, and she considers the matter resolved.

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