San Antonio welder fixes gate problem

San Antonio welder fixes gate problem

Member complaint

I hired M.G. Portable Welding & Fabrication in San Antonio to install a solar-powered driveway gate and additional fencing. I called owner Marvin Galan to get a quote, and he came out the next day with pictures of other gates he had installed. His $3,910 quote was within my budget.

Although he said he could start the next week, he didn’t get to the project for a few months. He installed the gate in one day, and everything looked great.

But two weeks later, the gate started malfunctioning. I called three times, and he kept saying he was really busy. He tried to walk me through the steps over the phone, but I wasn’t able to fix the problem.

When it still didn’t work, he blamed me for the problem. He said the solar panel was installed in a bad place, because I made him put it there. But I only told him how I wanted the gate to swing, and he arranged everything else.

He originally said he had a 90-day warranty on his work, but he tried to send someone else to fix it for $110 per hour. I want him to come back or pay the other service provider out of his own pocket to fix the gate.

Jo-Ann West, Floresville, Texas



Editor’s note: The member says the company repaired her gate, and she considers the matter resolved.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!