San Antonio roofer slow to address leak

San Antonio roofer slow to address leak

A drizzly affair

COMPLAINT: Jim Rooks, San Antonio

"Rod Roofing replaced my roof, which is under warranty. My roof now leaks in two areas. The original installation was handled just fine and subsequent leaks that occurred shortly after were addressed in a timely manner.

"It's been several years now - but still during the warranty period - and I have leaks again. I've been attempting for over three months to get these addressed. Each time I call I'm told that I'm on the list for repairs, but they just can't get to it. I believe the time to be excessive."

DESIRED RESOLUTION: "I'd like for them to repair the roof leaks. If they no longer support warranty work directly, I'd ask that they reimburse me so another roofing company can make the repairs."

STATUS: Resolved


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