San Antonio remodeling company disputes claim of shoddy work
COMPLAINT: Tom Luna, San Antonio
"I hired Virtuoso Builders/New Spaces Remodeling Group to replace old living room windows and to convert a screened-in porch into a sunroom. Without notice, all work stopped for four weeks. They made repeated promises, but there's been no work and limited communication since.
Virtuoso Builders/New Spaces Remodeling Group
Broke a promise to Tom Luna to complete renovations he says were inadequate. First month in the box.
"Mike Sowry, the owner, hired poorly skilled and inexperienced subcontractors and provided little oversight. The work for almost all parts of the project was poor, including profound problems with the concrete floor, screens, windowsills, exterior trim, flashing and French doors.
"When I brought these issues to his attention, he agreed that they had to be redone. Sometimes this was done fairly promptly, sometimes not. Interior and exterior trim, casings and drywall weren't filled and smoothed prior to painting resulting in an unprofessional appearance.
"A few months after I paid in full for an air conditioning unit, the supplier threatened our home with a lien because Mr. Sowry hadn't paid for it. We told him that the new French doors were gapping and leaking. Several months later, they still leaked and there was mold on the adjoining walls."
DESIRED RESOLUTION: "I expect the remaining items of this project to be completed expeditiously and professionally by appropriately trained and skilled workers with no cost to me above the remaining balance due. I also expect to be given the opportunity to check out the references and approve the workers ahead of time."
RESPONSE: Mike Sowry, owner, Virtuoso Builders/New Spaces Remodeling Group
"In regards to Mr. Luna's complaint, there are several areas of misunderstanding. Items that were not done well received prompt attention and were redone. I did not charge for replacement of the trim casings or the repainting of an entire space, and the drywall was all finished and done well. I paid the air conditioner contractor once the AC unit was working properly. The project didn't go as smoothly as all of us would have wanted, unfortunately."
STATUS: Penalty Box