San Antonio member says company left behind peeling floor

San Antonio member says company left behind peeling floor

Member complaint

I hired Holland Custom Floors of Rockwall to stain and seal concrete in my garage and workshop. The floor looked wonderful when the coats were first applied.

However, the improper preparation of surface and use of a topcoat product I believe wasn’t per the contracted specs caused it to peel only three months after application. The topcoat was supposed to be rated for use in aircraft hangers — resistant to heat, volatile organic compounds and acid/alkaline chemical compounds.

It took four months of back and forth to get Kenneth [Holland] to come back to strip and redo the floor. I set a schedule with him several times, and he canceled at the last minute before eventually working. But improper stripping and prep of the garage floor led to the topcoat peeling in less than a month. We went through another cycle of back and forth communications to arrange for both Holland and the product representative to come inspect the condition and determine the appropriate fix.

After another five months, this only resulted in a final communication where Holland informed me he moved, but would provide contact information for the product representative. I’m still waiting.

I’ll likely have to go with someone else to fix this. I want a $3,000 refund and for the company to restain and seal the floor.

Kevin Formolo, Spring Branch

Status

Penalty Box

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