San Antonio maids clean up pricing problem

San Antonio maids clean up pricing problem

Member complaint

I hired The Maids of San Antonio to give my home a fresh spring cleaning. I contacted them in the morning, and their general manager called me back a few hours later while I was out of the house.

We agreed on the price of $319, minus a $30 rebate. This seemed like a fair price since my house has four bedrooms and 2.5 bathrooms.

The maids were scheduled to come between 2 and 4 p.m., but they later called to say they would be there between 3 and 5 p.m. Eventually, they showed up, but the job they did wasn’t worth the wait. The work was subpar, and they charged my credit card $388.62, which is more than I agreed to.

I want a refund of $99.62.

Manuel Villa, Alamo Heights, Texas

Provider response

We apologize for the confusion, but the price we give over the phone is only an estimate based on the information we receive from the customer. We don’t know exactly how long a job will take until the maids arrive and see for themselves, at which point the price might fluctuate a little. But we always try to customize the service to meet your budget.

We appreciate your feedback, and we will issue a refund for the requested amount, since there was some confusion over the price.

Jeremy Bell, general manager

Status

Resolved

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