San Antonio homeowner, tile contractor can’t agree on work quality dispute

San Antonio homeowner, tile contractor can’t agree on work quality dispute

Member complaint

I hired Zend-o in San Antonio to tear out and install new tile in the bathroom of my home, which was built in the 1930s. The local tile shop recommended this company. Owner Greg McDevitt gave me a bid that seemed fair and said the entire job would take a week.

The job started two days late, but he promised he would finish on time. The whole job took more than two weeks, during which I could not stay in the house because he was working on my only bathroom.

Although he said he often worked on older homes, he seemed completely perplexed by the lath and plaster while tearing out the wall. He cut out about 8 inches of the wall above the old tile to install cement board, but he didn’t repair the gap this created.

His tile work is disappointing. The grout lines fluctuate more than half an inch on the floor, and almost none of the tiles are level.

I have to call in someone to fix the floor’s tile and the walls around the shower. I want a refund of $2,500.

Christie Fryatt, San Antonio

Provider response

I believe that I went above and beyond the terms of our contract. She initially said she was happy with the finished product. I also did free tub resurfacing, shower ceiling retexture, door frame structure remodel and threshold work. I helped her transport materials, which I wasn’t even responsible for installing, from the hardware store on a Friday night when I was taking care of my son.

My contract says I am not responsible for plumbing, but I ended up doing some of the plumber’s work because she asked.

The delays partially resulted from the freezing weather, which I couldn’t control. Her lopsided review doesn’t tell the full story of this job or my company.

Greg McDevitt, owner

Status

Stalemate

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