San Antonio handyman disagrees on terms of bathroom remodel

San Antonio handyman disagrees on terms of bathroom remodel

COMPLAINT: Judy Oltmann, San Antonio

"I hired Handyman Connection for a shower demolition and to install floor tile, backer board, crown molding and trim. We agreed, in writing, upon a time for the job to be completed. The job was quoted to be complete within five days, but after that time, the majority of the trim, the vanity and shower weren't complete, and only a portion of the backer board was installed. The floor and door trim were crooked, marred and nails put into the sheet rock weren't holding anything in place.

"I hired another carpenter to replace over half of the floor trim and both door frames. Nails shot into one door frame would've destroyed the door's finish if the new carpenter hadn't noticed. I didn't allow Handyman Connection to return after they put in a partial day's work and left my garage and outside door open without telling me they were done for the day - putting expensive materials and my safety at risk."

DESIRED RESOLUTION: "I'd like a refund of $750 to fix their work."

RESPONSE: Larry Powell, owner, Handyman Connection

"We called at the beginning of the job, and the member said everything was on track. Three days later, she said she didn't want us to return and that she hired someone else to finish the job. I met with the member and viewed the site.

"The job was incomplete, but we didn't abandon it. The area was tidy and nothing was damaged. I agreed the trim work wasn't up to our standards. I told her a carpenter would correct and complete the job, but she didn't want us to finish it.

"She said about 25 percent of the job was satisfactory; I replied that 60 percent appeared acceptable. We compromised on a $1,146 payment for the completed work. The contract specifically stated that time wasn't of the essence. If the craftsman left without saying he was leaving for the day, that's against our policy, and I apologized to the member."

STATUS: Stalemate


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