San Antonio computer repairman speaks customers’ language
Computer repairman Dan Vogler, or Dan the Computer Man, grew up with two brothers who were constantly tinkering with computers.
“They would mess with every computer they came in contact with and learn about it and improve it,” he says. “In some cases, they would screw them up and put them back together.”
This gave Vogler an early understanding of computers, but they weren’t always his calling. Vogler studied linguistics and worked different office jobs before making the career transition into computer repair.
One of his jobs involved working with databases. Reports had to be generated daily based on sales, and Vogler found automated ways to get them sent out by email. “I wanted to make computers do our job for us and be more convenient to use.”
After helping numerous colleagues with their computers, Vogler realized computer repair might be a natural fit. He began repairing computers full time in April 2002, and started his business about four years later.
Owner Dan Vogler founded the company in 2006 and has earned the Super Service Award every year since 2008.
“It was tough getting clients,” he says. “I actually went door-to-door handing out fliers.” Business has definitely picked up since then. “I work pretty long hours now.”
Vogler provides basic computer repair services in home for Windows computers and charges $80 per hour. Going to the clients’ homes gives him an advantage that repair shops don’t have.
“I get to work with the person one-on-one in every case, so I get to know if the problem is resolved in their opinion and they get to learn from me. I often hear, ‘I’ve always wanted to know that,’” he says. “Also, the computer is in its environment, so if I’m trying to connect to the Internet or printer, I can do that.”
Far northside San Antonio member Brenda Brown used Vogler’s services to remove a virus, and says he should be called Dan the Super-Bionic Computer Man. “He solved the virus problem, and then did a ton of other things,” she says. “He updated programs, installed new programs and more.”
Far northside San Antonio member Emma Galvan had Vogler replace a power source and clean up her desktop and laptop computers so they’d run faster.
“When finished he took me through processes to assure me that all was well,” she says. “He gave great advice about caring for computers and how to choose a new computer when necessary.”
Computer repairman Vogler says most computer people speak in technical terms, which are essentially a different language for clients. “My philosophy is make it easy,” he says. “I pride myself in being able to translate computer concepts into easy to understand terms.”
The Super Service Award recognizes contractors and health care providers that have maintained a stellar service rating on Angie’s List throughout the past year. Be sure to always check the List before hiring, however, as ratings can and do change.