San Antonio chair refinisher refunds consumer after paint damage dispute

San Antonio chair refinisher refunds consumer after paint damage dispute

Member complaint

I hired Master Refinishers in San Antonio to paint a rare, mid-century egg chair. I specifically asked owner James Fleming to preserve the chair’s original label on the bottom. I didn’t receive any phone calls from him for two weeks after dropping off the chair.

When I picked up the chair, I noticed they painted over the label and, on top of that, the paint job was terrible. The chair is a vintage item, and painting over the label depreciated its value.

He said he would try to remove the paint from the label, and he offered to put on a second coat of paint. After I called him, he said he couldn’t remove the paint from the label, but was working with a company to replicate it.

When it was time for him to deliver the chair, my husband and I went to his shop to make sure it was loaded securely. He sped off, driving erratically, to our house. We told him we didn’t appreciate his driving, because he was transporting our property. He became indignant and started to drive away with the chair and my husband still in the back of his truck.

I called the police, and when Fleming saw me on the phone, he stopped his truck in the middle of the street and told us to unload the 100-pound chair by ourselves. So we did.

Now he won’t pay for the label, but he demands that we pay him for his labor. I want a refund of $292.66 to replace the label.

Caroline Maldonado, Canyon Lake, Texas

Provider response

I want to apologize again for damaging the label on the chair, and I promise that I will pay to replace it. But you never showed me the quote from the company you found. You only told me a price and said I had to buy a roll of 100 labels.

Concerning the delivery, I was not driving dangerously. There are 17 stoplights between my shop and your home, and I arrived less than five minutes before both of you. When you arrived, I felt threatened by your tone and desired to remove myself from the hostile situation. As I started to pull away, your husband jumped into my truck bed. I noticed him and stopped at the end of your driveway because I worried he would fall out.

I have been in business for 18 years, and I always try to put myself in the customer’s shoes. I am sorry about how things worked out, and I will send you a check to replace the label.

James Fleming, president

Status

Resolved

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