San Antonio A/C company, homeowner disagree on timely service

San Antonio A/C company, homeowner disagree on timely service

Member complaint

I hired TEX-PERTS Cooling & Heating in San Antonio to install my A/C unit last year, and I called them recently to fix a refrigerant leak. They came out on a Friday after I called them, but the service manager told me that the company no longer makes that part. He said they could repair it with a comparable part, but wouldn’t be able to get to it until Monday. I want a refund of $140, since they didn’t fix the leak.

Abram Duque, Castroville, Texas

Provider response

We responded to this customer’s issue quickly and talked to the manufacturer to find a solution. Most of our time was spent on the phone with the manufacturer, trying to come up with a solution.

We located a part that could be installed the following morning. I went beyond the stipulations in his warranty to ensure his A/C was cooling as quickly as possible. We gave him a fair price and service.

Craig Tuffelmire, owner

Status

Stalemate

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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