Sacramento HVAC company, consumer settle air filter dispute

Sacramento HVAC company, consumer settle air filter dispute

Member complaint

I hired Big Mountain Heating & Air Conditioning of Sacramento, California, to install a new heater and air conditioner.

The installation crew arrived on time, but the job lasted several hours longer than estimated.

They took the air filter with them, and said they’d send a replacement, but they still haven’t sent it. I’ve called several times to complain. They told me they would personally deliver or mail one. I don’t even have the old filter element as a guide to buy a replacement on my own.

Also, the new A/C is louder than the old blower. I wasn’t warned about this, and they told me the intake is insufficient for the installed blower. They should have installed a blower appropriately sized for the intake and house.

I want my air conditioner filter within a couple of weeks.

Richard Tonsing, Sacramento

Provider response

At the member’s request, we reused his 4-inch filter rack, understanding that the dimensions weren’t standard, and a new filter would have to be ordered.

The installers didn’t properly relay the information. One will be ordered and installed immediately. As far as the sound from the furnace, the blower motor is functioning perfectly. The unit is an upflow in the closet, and the return is attached directly to it in the hall. There is no way to dampen the noise by lengthening the ductwork, due to its location.

Toby Tippets, operations



MORE: Angie’s List Guide to Hiring an HVAC Service

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