Rowlett contractor does unsound remodeling job, homeowner says

Rowlett contractor does unsound remodeling job, homeowner says

Member complaint

I hired Dalrock Energy & Insulation in Rowlett, Texas, to soundproof and remodel a portion of my downstairs condominium. I signed an online agreement with owner Robbie Frakes, so he could start the $7,450 job.

To insulate, he first tore down the old drywall in the dining room, kitchen, bedroom and closet. He installed the new insulation and soundproofing, and then sealed it with new drywall.

Since the job was nearly finished, he said he would return the next day to complete the work. But he never showed up, because he claimed a family emergency. That’s when I noticed the poor quality of his work.

He never installed new baseboard, closet rod and shelving. The drywall bows out in places, and some seams are coming apart. He installed the vent cover backward. On top of that, the soundproofing isn’t effective.

He never returned my house key, so I had to re-key the locks.

I want a refund of $5,500.

Jessica White, Dallas

Status

Stalemate

Editor’s note: The company rejected the member’s request.

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