Roofer's response to repairs causes confusion

Roofer's response to repairs causes confusion

COMPLAINT: Keith Naas, Columbus, Ohio

"B&T Roofing Ltd. of Westerville, Ohio reroofed my two-story home, replaced roof vents and installed soffit vents. The estimate went smoothly, and they did a great job on the roof. Unfortunately, they didn't leave any spare shingles.

"A few months later, I noticed a significant ceiling leak. B&T came out the next day to fix the issue by rerouting a downspout that was directed at a vent for free.

"The technician said the shingle work done around the roof vents didn't look good enough. He also pointed out the downspout was a potential cause, since it was routed directly toward a vent. The downspout hadn't been a problem prior to having the roof replaced.

"They committed to repainting the ceiling for free but have since backed away from that commitment." 

DESIRED RESOLUTION: "I want B&T to cover the cost of repainting the ceiling, including materials."

COMPANY RESPONSE: Todd Muth, owner, B&T Roofing Ltd.

"On some roofing jobs, a bundle of spare shingles may be left over. When that happens, we're happy to leave them at the homeowner's residence. This was not the case with his roof. If he had requested extra shingles, we would have ordered and delivered them.

"A heavy rainstorm caused his leak. Our crew identified the problem, adding an extension for free to the downspout to ensure rainwater would flow into the gutter and not over the neck of the hat vent.

"We left him with a clear understanding that we hadn't caused the problem. We didn't intend to pay to have his ceiling painted. However, in an effort to repair the business relationship, I made arrangements to have his ceiling painted at no charge.

"In the future, employees of B&T Roofing Ltd. will word their responses much more carefully and ensure that all parties understand any commitments made by our company."

STATUS: Resolved

New to the Columbus Penalty Box

Ressler's Concrete & Construction

Perry English Masonry Contractor

Olga Diehl Cleaning Service

Job Enterprises

J&J Asphalt Paving

Leafguard of Central Ohio

CMI Waste Removal Service

Reo Mold Solution

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!