Roofers, homeowners don't agree on chimney leak
COMPLAINT: Coleen and Dan Fitch, Indianapolis
"The Robert D. Stevens Roofing Co. Inc. put a new roof on our house, but they did a sloppy job around the chimney. It's been leaking, and they say it's a chimney problem. We had an insurance adjuster come who said it was certainly a roofing problem. They installed the flashing incorrectly and now it leaks into the living room."
DESIRED RESOLUTION: "I want the leak fixed."
RESPONSE: Robert Stevens, owner, The Robert D. Stevens Roofing Co. Inc.
"I've met with the homeowners several times trying to resolve this leak. Each time, I've been out with my crew members, and on two separate occasions I met there with owners of other roofing companies. We worked on the chimney flashing, including two complete overhauls, as well as a valley behind the chimney.
"On the last visit, I met with a brick mason that the homeowners had called. He confirmed that the cause of the leak was a masonry problem, something we maintained was a distinct possibility all along. The homeowners agreed that it was the chimney and scheduled to have the chimney repaired.
"However, over the next two weeks, the homeowners called our office and demanded varying amounts of payment for the chimney work. They stated we misdiagnosed the problem and therefore we were liable for the chimney repair. We worked on the roof only and feel we have no liability for the chimney.
"We take pride in our customer service, and we're disappointed to have left these homeowners feeling like they were not treated fairly."
Editor's note: The Fitches declined Stevens' offer of $1,000 toward needed work, which included the stipulation they release his company from the roof warranty.