Roofer goes beyond call of duty for customer

Roofer goes beyond call of duty for customer

County Center Roofing Co. Inc. | Elmsford, N.Y.

Marc Esrig says County Center took the mystery out of who to call for roof repairs.

"My roof was leaking as a result of missing shingles," Esrig says. "The Owner of County Center, Vinny [Casolaro], and I went over the possible options, including replacing the entire roof or replacing the missing shingles. It turned out the overall roof was in OK condition, so Vinny suggested just making repairs. We discussed the timing for possible work and he mentioned it would take about a week to schedule. We also discussed a pending rain storm in the next couple of days.

"The rain came while I was at work, but the roof didn't leak, which I couldn't understand. The following morning, I found that someone installed some temporary patches but I had no idea who did it.

"County Center Roofing showed up to do the work today and I asked the worker about the temporary patches. He said that Vinny told him to install it before the rains came. To me, this is work above and beyond the call of duty, and a sign of a contractor who cares about their reputation and their customers."

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