Roof Rip-off: Beware of Scams, Shoddy Work

Leave a Comment - 76

Comments

Sarah

Subject: Roofing comp. -F !!!!

I made the mistake of paying a so called roofing company half up front and the remainder being paid after Farm Bureau signed off on inspection. To make a long story short, nothing has been done right!! From the shingles not even being placed correctly (at a 45 degree angle ) they have just stuck shingles down with only tar, no nails!! The nails they did use went straight through. So, you can literally fan the shingles back like a deck of cards. The overhang is not enough and the list goes on. This so called contractor is supposed to finish up work on the ceilings on the in side of the house but we have stopped all work due to the quality. I had a friend come by and check all of this out, because even I , knowing nothing about roofing could tell something wasn't right. Basically I'm being told NOTHING was done right and it needs to be roofed all over again to pass inspection. The first storm we have will blow shingles off and roof will definitely leak. What do I do? No contract signed! Please help!! My dad passed away in January, we're trying to get the house ready to sell. One more thing, this guy shows up when ever he wants , even on Sundays unannounced and he never has the same crew with him well, except for one guy. Who even says he wouldn't except this quality of work.

Sarah

Subject: Roofing comp. -F !!!!

I made the mistake of paying a so called roofing company half up front and the remainder being paid after Farm Bureau signed off on inspection. To make a long story short, nothing has been done right!! From the shingles not even being placed correctly (at a 45 degree angle ) they have just stuck shingles down with only tar, no nails!! The nails they did use went straight through. So, you can literally fan the shingles back like a deck of cards. The overhang is not enough and the list goes on. This so called contractor is supposed to finish up work on the ceilings on the in side of the house but we have stopped all work due to the quality. I had a friend come by and check all of this out, because even I , knowing nothing about roofing could tell something wasn't right. Basically I'm being told NOTHING was done right and it needs to be roofed all over again to pass inspection. The first storm we have will blow shingles off and roof will definitely leak. What do I do? No contract signed! Please help!! My dad passed away in January, we're trying to get the house ready to sell. One more thing, this guy shows up when ever he wants , even on Sundays unannounced and he never has the same crew with him well, except for one guy. Who even says he wouldn't except this quality of work.

Aspenmark

Subject: Quality

It's so important to have trust between contractors and customers, this post is really insightful. Thanks for sharing

Ron Ortiz

Subject: What does a good standard contract look like?

I ask because I've read some shady things on the contracts different roofing contractors have given me.

For example:
* They are not responsible if they cause damage to my drive way
* If they are unable to pay their subcontractors, they hold the right to sell my house in order to pay their subcontractors.

I feel like those contracts only protects the contractor and not the homeowner. Whats up with that???

Judy

Subject: intake vents

Intake vents are necessary for proper attic ventilation.
Many companies make intake vents - CertainTeed and GAF both
make intake vents. Not having intake vents installed in the soffit
or mid roof could void your shingle warranty.

steve

Subject: Nail over roof

My home has a roof that is about 30 square (3000 sq. ft.) total coverage.
Half of the roof is on a 5/12 pitch with rafters and plywood, and formerly had a single layer of 15 pound felt and 3 tab 20 year asphalt shingles.

The other half of the roof is on a 12/12 pitch with a open cathedral ceiling. Wood beams (rafters) with 2 x 6 yellow pine decking overlaid (exterior) with 3/4" foam board insulation (not styrofoam) and 3 tab 20 year asphalt shingles.

The roofer used a pneumatic nail gun(s) to nail the new shingles on.
The roofer blew all of the nail heads through the shingles on the 12/12 pitch. I mean the nails left about a 1/2" diameter hole in the shingles and the nails are not securing the shingles. The nail heads blew through the shingles because of the foam board insulation, and too high a pressure on the nail guns. I discussed this very subject at length with the roofer before he bid the job, and made him aware that this could happen if the nails were driven too hard. I would have not been aware of the problem if I had not checked his work when he was "finished". I lifted shingles in at least 20 various places and all of the nails are installed the same way on the 12/12 pitch section. I gave a $2000 downpayment which should cover the cost of the materials I received, but according to the shingle manufacturer (GAF), the warranty on the shingles is now void because of improper installation. So in a nut shell, I have approx 15 square of properly installed new shingles on my 5/12 pitch roof section, and 15 square of new shingles that are no longer under factory warranty, and in my opinion are subject to be blown off in a wind storm. The remaining balance that I "owe" the roofer would just about cover a tear off and re-roof on the 12/12 pitch section. What would you do if it was you?
thanks

entire roofexisting 3 tab shingles.
The 5/12 pitch portion is OK and has no apparent problems

Lee

Subject: roofing

Be specific about which type of roofing is carried out,I do fibreglass flat roofs and have no complaint. you are discriminating all roofers and I will report you "a complaint"

Donna Sirignano

Subject: roof leaks

I would like to hear what homeowners think of a contractor who installs a 30 year roof and within 6 yrs a leak starts. We call the contractor to come and look to see what the problem is to fix it . We are willing to pay and are aware that we only had a 1yr warranty. He refuses and without inspecting says it is faulty skylights. The leak is not near the skylights. I now have 3 leaks all in the back section of the house and 1 in the garage. I filed a complaint with BBB and they closed the complaint with no action. I tried to write a negative review when the problem progressed recently with the BBB and they would not print it. So I am stuck with a newer roof that leaks and trying to resolve the problem rather than paying for a new roof... which I may have to do. Comments or ideas please on how to proceed.

jamarcus bouyer

Subject: roof leaks

Hello how are you. Sorry to hear that you have roof problems already. Let me state i am the co owner of lanes and son roofing and i hear people having same problems with roofing co. Not wanting to back up there work which i honestly dont get but you can always get someone else to price the damage then turn to small claims court.

Barbara Harrell

Subject: beware roof "certifications" for buyers

I recently helped my son purchase his first home in Portland, OR. The home inspector suggested we get a roofing contractor to evaluate the roof. I live in Iowa, so I asked our realtor to set up a roofing inspection. The proposal that was returned stated the roof had 8-10 years of life, proposed a list of relatively minor fixes like sealing around the chimney, and stated if the work was performed, they would certify the roof for at least 3 years. Well, we accepted the proposal, the work was supposedly done, and the first rain brought the realization that neither the work done nor the certification was actually warranted in any way. Their "certification" was merely an opinion with no warranties of any kind. This was no more than a slick partnership between real estate agents and roofing contractors to push homes through the lending process, leaving the home buyer holding the (wet) bag.

Amy

Subject: I could have written this

I could have written this post myself. The exact same thing happened to my husband and me recently. We're also in Portland Oregon. The company that offered the "warranty" is no more and I'm stuck needing a new roof.

Local Amish Country Girl

Subject: Storm Chaser Question

Well, I wish we would have found this sooner - we signed a contract with a storm chaser in area to do work after a storm months ago. 1/3-1/2 of the development had signs springing up everywhere for this company. Our neighbor came across the street and told of us the "new free roof" they got because of Hail Damage. Now, we did have a small roof repair over summer for water leaking into master bedroom - flashing problem (fixed by a local roofer) but never did he mention Hail Damage.

Today, I find out from a neighbor that another adjuster visited the house down street (her friend). He not only denied the damage claim for a new roof (settle for small damage) but also warned against these "Fly by nights" showing up and then disappearing and at times, leaving homeowners' with "liens" from subcontractors.

How do you find out information on a company in area that is new? Should I be worried that a company with same name in another state doesn't have a legitimate number anymore and when I called the number the lovely lady on the other end told me she gets daily "debt collector" calls for this number (its newly issued to her)? I think it smells fishy - am I being paranoid?

Margaret Preble

Subject: Dark streaks on roof

The algae that commonly causes black streaks or stains on a roof is Gloeocapso magma (G. magma). G. magma produces a dark pigment to protect itself from ultraviolet rays, which leads to a streaked, dirty-looking roof. These algae feed on inorganic material such as asphalt shingle filler (calcium carbonate).
The algae tends to flourish on areas that are shady or slow to dry, which typically means the problem starts on the roof's north side or under overhanging tree limbs.
Removing the stains can be difficult and dangerous for the homeowner. A solution for a new roof is to install algae-resistant shingles. These shingles are imbedded with copper or zinc and are called algae-resistant shingles. They help to prevent algae for a certain period, which was 10 years when I had a new roof installed. Another solution, one which I wish I had used instead, is to insert copper or zinc strips partially under the uppermost row of new shingles. They extend onto the next row of shingles, and the rain carries away the G. magma.
My experience was that roofers seldom volunteer this information, so it is best to research roofing yourself on your computer. Then you will be armed with full information.

BRT

Subject: Roofing Contractors

I've been in the contracting business for over 20 years and I've seen a lot of fly by nights come in and under cut our prices for doing roof repairs or rebuilds all the time. All in all the people that hire them and do not check them out first get what they deserve and pay for. People are gullible by nature and they just want the cheaper price and listen to the best sales pitch. I live in an area that is that way and we fight it all the time with our local contractors. I have tried to talk to these contractors to get them all to at least give people a fare quote like we do and explain to them that being reputable is the key factor. But when people want the cheapest price then I come back and say you get what you pay for. When people get the insurance companies involved they also have to realize the insurance adjusters are looking out for the companies best interest and not you the owner. They want the cheapest one to and want you to bear the brunt of the worse case scenario. What is the best is for the customer to call out the insurance company with a lawyer standing in for them and get what is deserved to the customer. The insurance companies will sometimes give in and get you more. So the best advise is do your research on everything you can including a review of your insurance policy to be perfectly clear on every detail.

Alderdyce Roofing

Subject:

If anybody needs a good roofer in San Diego, Choose me. I put all my own roofs on, low overhead, I've maintained an A+ rating with the bbb for years, and have been roofing my entire life. One more tip: I lose so many jobs to better salesmen who will never set foot on your roof.

Jason

Subject:

Friends and neighbors are by far the best way to find a qualified, competent contractor.

As for pricing should be close to the same or you are dealing with a scam artist...How do you people have the audacity to slander thousands of honest, hard working contractors as myself? I would put my own home on the line the I will provide a higer quality roof for less money then most of you suggesting I am a sham for charging less. You see, I work on the roof myself. I don't run the company from behind my desk, soaking up a.c. This allows a few things. It ensures there will NEVER be short cuts, the home owner only has to step out their door for questions or concerns, and helps to keep overhead down, ie. me soaking up a.c. Not all of us roofers need to finance our vipers and vacation homes thru our clients.

I provide a FREE proposal. I line item every item I will be using to complete the job. Yes, my time is money. Should I also charge the homeowner my gas for driving out there? How about the drinks I stopped to get along the way? or is that all figured into the "prepared proposal" ? If it take sme 1 minute or 1 day, my proposals will remain free.

As for accreditations. I am state and locally licensed and insured. Myself and everyone who works for me has taken and passed all free accreditations. I refuse to pay any manufacturer additional money on top of their out of control shingle prices for the pleasure and honor of using their crap shingles...perfect example GAF. I also do not advertise. Every job I've done is from word of mouth, and yes, I stay busy.

Jane-DC

Subject:

This summer we had a roof installed in the Dover DE area. There is limited info on contractors on Angie's List for the area. Plus we live 100 mi away from the home involved, only having a relative there for "supervision" during estimates. I did find one Angie's listing.My husband and his sister were ultimately in charge of the whole process. Having worked with construction contracts professionally and reading articles and GREAT advice from Angie's list, I tried guiding my husband, but I didn't take charge. He too has worked professionally with contracts, but I always hire our home contractors. After 4 estimates he did hire the Angie's List contractor. While lower DE is a "small town" area and the roofer was in business for 30 years, I still would have preferred seeing a more detailed contract. The work seemed to be done well but no one seems to know what materials were used, what the warranty is, etc. I know the contractor's insurance, license, etc, were not checked. I was silently ripping my hair out at how my family handled this. I HOPE all will be fine. My point is that YOU DO have to be responsible for educating yourself, investigating your contractors and asking every question you can think of, and get it in writing. Some contractors have gotten annoyed with my "nitpicking", but the honest ones were fine answering and putting it in the contract. If you need additional work during the job, find out labor rates ahead of time and exactly why more work is needed and get the price in writing! Angie's List reviews and articles as well as internet research and then checking references should really help you get the job you need at a fair price. You are paying, so you are the boss. BTW, you can do all this while still showing human respect to the contractors you are talking to. I did leave a review then on Angie's List.

Jeanette

Subject:

To Angie's List: (My apologies if this post shows up twice). We will be taking bids soon and intend to do all research before signing a contract. I need to know how one goes about getting a credit check on a company. Is there a charge (I don't mind considering the cost of a roof - I just need to know). Do the reporting companies offer this service? - Never done one before so I appreciate any tips. Thanks for an excellent article.

Rudy

Subject:

We're going to replace a shake roof with composition. We have sofits/eve vents but have been advised to also add eyebrow vents or O'Hagin vents. Which are better? Also what about putting in a ridge vent? Seems like they're made of plastic and how long will that last? Also recommended was a radiant barrier - sounds good, but apparently must be installed correctly - must build up a space between the barrier and the strets as it needs a substrate. Anyone know about this?

Tom Zeiner (Pfeifer Roofing, Salem, Oregon)

Subject:

Fact: According to the NRCA, 4 out of 5 roofing contractors are out of business in the first 5 years. Look for a company with longevity and do not put any money down, or only a minimal amount. A financially sound company does not need your down payment to buy materials. Call the roofing distributor to verify account standing and pay your bill only after you have a paid invoice for materials. Check with the shingle manufacturers and only higher their top-tier contractors, not just "approved applicators". These companies have proven installation excellence and will be around to back up their warranty. Above all- never higher a handyman or general contractor that says "we do roofs too!" Roofing is more than nailing down shingles, it is a specialty trade that takes knowledge and experience in both design criteria and installation.

James A. Mokres

Subject:

I have a roof repair and reconditioning business in Santa Fe, New Mexico. I do not,however, install complete roof systems. When a client needs a new roof and asks me for a recommendation, I tell them to contact a realtor if they know one, or a property management company. These people typically hire roofers on a regular basis. Since they give these contractors repeat business, the contractors will make an effort to do a better job. Also, don't forget to tell the roofer where you got his name.

James Mokres
Santa Fe, New Mexico

Barbara Gortney

Subject:

Due to all the recent bad weather, many lives have been taken and changed many others lives. So many communities, have been terribly affected by damages that are beyond human control. I pray for strength, that everyone as a whole will help one another, being kind to thy neighbor. I had damages to my roof, unsure what to do, I wasnt sure I would be able to find the money for the necessary repairs to my home, that next afternoon a young lady knocked on my door and spoke with me about hail, wind, and storm damage, she showed me options and choices I had, where my agent had denied my claim. She contacted my insurance company on my behalf and best interest at heart. She set up the appointment to meet the adjuster at my home, instead of them coming by and no-one being home. The adjuster acknowledged the wind and hail damage to my roof, though he only wanted to patch those places. If it Hadn't been for Ms. Davia Martin from All American Roofing, I would have had to come up with the money out of my pocket and I'm not sure I could have for quite sometime. If there are damages to your home, business, I am listing her number and email below. Thank You,
Barbara

Davia E. Martin
dmartin.aarc@gmail.com
(205)807-9371

Bill Covert

Subject:

Great info that is very helpful for any home owner looking to get their roof done. I am amazed at how much time roofing contractors took to answer this post. That is a sign of caring people.

Eva

Subject:

Thank you! I need to get a new roof within the next year so this is really helpful

Mark B Terzano

Subject:

If you have a roofer come by and say he will take whatever the insurance company agrees to pay, that is OK. He is likely shortchanging himself because most of the time insurance adjusters are just the eyes of the check writer at the insurance company. They have no clue of construction and some are even afraid of climbing roofs. 99% of the time the measurement the adjuster uses and reasoning is likely wrong and they should take enough responsibility to take accurate measurements and make sure the insurance company has actually seen all the damage, that could also include, patio covers, mailboxes, garden furniture, quality of material in the scope, pitch, grades and other damage, many things could be wrong, and you could lose out. FYI responsible and established contractors and insurance companies use a pricing standard called Exactimate, this costs a lot of money to use and have, if the contractor and the insurance company agree on counts, measurements and the entire scope of damages to be the same, then prices should match to be almost the same, if not the same.
Have the contractor review the list of materials and make sure they cover and replace the same things. When the material arrives make sure it is all there also, the supplier could have short changed the material or the material could have been obtained by other means.
If you need other information please contact me I would be willing to help you out at agapestormcoathotmail.com

Ruth

Subject:

We recently had hail damage in our area and there are many roofing companies going all over our neighborhood. They don't give a quote but say they take what ever insurance pays to have it replaced. How do you know what their actual price would be if they don't give a bid at all? Do we just assume that the insurance price is fair and leave it at that? I only had one roofer that was willing to give me a bid before he even knew what the insurance co would pay me.

Judith

Subject:

Ask for a Certificate of Liability Insurance. THIS CERTIFICATE SHOULD BE PROVIDED DIRECTLY TO CONSUMER FROM THE ISSUING INSURER - DO NOT ACCEPT A COPY HANDED TO YOU DIRECTLY FROM THE CONTRACTOR. Although it is not an absolute protection, at least having insurance shows some responsibility. Further, in our area, legitimate roofers own a roofing license. Ask for it.

terri

Subject:

Why would Ms. DePaz and the roofing company be at a stalemate? A competent roofing company (in Michigan anyway) would NEVER install a fourth layer, or for that matter a third layer of shingles, even at the homeowners request – Code allows only two layers. That alone breaks the contract with Chuck for a tear off and new roof installation – mechanical engineer or not. Additionally, a homeowner should always have “in writing” exactly what roofing product is being used and the warranty information on the contract before the installation. Why didn’t Chuck let her know her fascia and and soffit were rotted and needed replacing? Also, the discrepancy between the $11,600 for a tear off and new install from Chuck, and the $23,000 for a new roof from another company, leaves one wanting to see the contracts from both companies.

Mike

Subject:

Great article, as a roofer this sort of discussion and information is a breath of fresh air, I can't tell you how many times myself and two other roofers will be right around each other on bid price, then one guy will come in at half the price of the rest of us and wreck the person's property. "To good to be true" is a real factor in construction, unless you are talking about your experience resulting in finding out the contractor is very honest and dependable.

Paul

Subject:

George, The nails used were wrong. The roof should have been installed with stainless steel nails. More costly but not as costly as replacing the whole roof, which is what you will have to do soon. Sorry for the bad news. BTW I sold cedar for a supplier for many years and have installed cedar for 20 plus years. Good luck.

Mark

Subject:

Even the best of roofers who have years of experience, all the accolades a company may have, responsible crews and crew bosses, still have problems. In over 300+ roofs I have fixed one created problems the day of the job, and it was fixed. When noting you need a new roof, first, call your insurance company to have an adjuster meet with your roofing contractor, the contractor should have experience in finding storm damage, ie. hail, wind, or other perils. If the contractor knows what damage is all about, you will not need "estimates". With insurance claims you do not need estimates. Very much so that this is just a delay tactic by the insurance industry, to pay on lower price. Very much so that we all have a certain cost of doing business, unless we are making Ferrari payments, our costs are about the same. On insurance claims it is better to have a higher price than a lower one. I explain, when you have a claim, you need to know that there is a certian cost of material, labor, disposal, insurance, and overhead one needs to deal with. The only discrepancy we might see comes from a variation in measurements. Where the insurance company says its size is Y and the contractor says it is X then it can be measured. Its like going into the store to buy soda pop, the price will be the same for all of us. Right? So estimates are useless, it is insurance money that you have paid. Also your premiums will go up not because of you but because of your zip code.

Paul

Subject:

George, The nails used were wrong. The roof should have been installed with stainless steel nails. More costly but not as costly as replacing the whole roof, which is what you will have to do soon. Sorry for the bad news. BTW I sold cedar for a supplier for many years and have installed cedar for 20 plus years. Good luck.

Burby

Subject:

Job estimates SHOULD be close to the same price, plus or minus overhead cost for properly prepared proposals. This is a good way of knowing you have proper bids or not. The difference should not be more than 10% difference if so, chances are you have one who is not going to provide the same as the others.
Sleazy companies will also find going prices for properly done jobs & charge close to the same prices, so this is not always a good way to feel comfortable in selecting contractors.
I do not believe one can get a properly prepared proposal for FREE, (there are a few exceptions, but, I still bet one will pay for the proposal one way or another).
Proper proposals take time to build, time is money to a contractor. Homeowners looking for least expensive price or freebies, are a magnet for less than qualified contractors.
Sad to say, but people are who they are, regardless if a Contractor or a Homeowner.
Looking for a contractor? Speak to friends & neighbors in your area. Once you find one or two contractors, take a few minutes to speak with them, make sure they do the type of work you are seeking to have done!
References: never ask for a list of references, ask for the last 3 jobs performed & if one of the last 3 does not include the type of work you are looking to have done, ask for a reference that is.
Then make a point to speak with these Homeowners, visit their homes, look at the work & quality of work to ensure it meets your standards, ask questions, and typically, you will end up being a satisfied Homeowner.
I have over 35 years experience in upper end residential construction. Even in this economy I am more busy than I would like to be.

Steve Lyon

Subject:

I have been selling and doing home improvement projects since i was 15, i have remodeled 12 houses to date. I am amazed at how gullible people are. You can teach a monkey to hammer a nail but a roofing system has to be designed from the sheathing up. Never go over an existing roof, start with a clean dry roof surface that can and will hold the fastener correctly, use top quality products, nail according to mfrs requirements, and always check to see if ventilation is 3% of total sf of attic space. a well designed properly installed roof should last 30 years with a wind rating of up to 110 MPH

george messenger

Subject:

I am having a problem with a cedar shingle roof where the shingles are falling off after seven years. The shingles are fireproofed and I have been told that there is a problem whereby the nails are eaten away by the fireproofing material but I have also heard that in some cases the galvinized process on on the nails was at fault. My question is has anyone else experienced a similar problem?

Joe Brwon

Subject:

Never hire storm chasers. One, Graceco Construction, has been traveling from city to city, throwing up some quick roofs and is no longer around when the problems start showing through. In the last 1 1/2 years, Jason Parmeley has taken his company to about 10 cities and is running fast with the cash. Beware of this and other roofers like this!

John

Subject:

In northern virginia, we had hail storm in May. We got several companies (MAC, Kozy home, DreamHomes) knocking on the doors. Any good or bad experience?

Michael

Subject:

Sadly, you cannot even trust a high BBB rating! I began working for a roofing company in El Paso that claimed to have an 'A' rating with the BBB - IT'S A LIE!! What this company did was to find a defunct roofing company name in the Yellow pages and purchase the rights to the name - thus inheriting the former companies' BBB rating. End result?
This company (who shal remain nameless pending action from the Texas Attorney General's office) ripped off many customers, failed to honor warranties, and also failed to pay their sales staff (I am still owed over 20k in commissions and lost my home over trusting these thieves!). Do NOT use stormchasers!

Jimmy Coughlin

Subject:

Big difference it makes when you have a roofer that know HOW to install shingles correctly. It matters for looks and durability.

Brian Miller

Subject:

Saying that labor costs are about the same demonstrates a lack of knowledge about shingle installation. If you don't care that the shingles are placed straight, or that the nails are properly placed, not protruding, not set too deep, not improperly spaced, not nailed to high nor too low on the shingle you can cut your labor time dramatically... Resulting in a leaky roof that will not last! Installing shingles correctly takes longer and costs more, but makes a huge difference!

Ryan Bowen

Subject:

Hail is the chief cause of noise complaints from standing seam metal roofs. If noise is a concern you can always install a rigid insulation board first to dampen it. The norm is 1.5” or 2” polyiso.

You may want to do standing seam or mechanical seamed metal.

Pat Overbey

Subject:

For Amy We had a metal roof installed here in PA about 4 years ago. It is not noisy at all that was the old tin roofs that were noisy when it rained etc. They all so look real nice we actually are having people stop & ring the bell to inquire about it. Just check out the roofer carefully.

Amy

Subject:

I am interested in hearing of any experiences with a metal roof... We like the look of the corrugated metal, but it seems like it would be noisy... What are the pros and cons?

Nancy

Subject:

AMEN! I was ripped off by a "roofer" who worked for Andy on Call. It's a long, ugly story, but suffice it to say after my porch roof started leaking again I was told that the guy installed it incorrectly. It has cost me thousands.

Angie's List staff

Subject:

In response to your comment, "Chiefhowie":
Our Tampa chapter of Angie's List includes dozens of roofers in the Clearwater area — plus, several are highly rated by homeowners who have used their services. Log in to your account and search under the category "roofing."

Chiefhowie

Subject:

I need my roof done over again. can't find a good roofer here in Clearwater, FL

Laura Miller

Subject:

It is very important to also make sure the company you hire is factory certified and proves it to you. Make sure you're contract shows in detail all products being used and when it shows up at your home, you look it over to make sure it's what you paid for. If you're contract reads "install 30 yr shingle" then you will get whatever is on sale that week.

Kerry

Subject:

One of the most important items, ridge vents, was omitted from the article. After replacing our roof a few years ago and adding the vents has greatly cooled down the upstairs.

tom WIlliams

Subject:

I was surprised that Mr. Moncure suggested that labor is the same cost. As a company w/ a legal payroll, providing some employee benefits and workmens compensation for the homeowners protection, our labor costs are much higher than the 1099 tax cheats who subscribe to "going rate" bidding war. Rather than it being one "cheaper" price as Mr. Moncure suggests, in my experience, it is one High Price and several 1099 cheats with their prices all about the same.

randy

Subject:

You might want to check with the codes dept., too. Here in Nashville, it's against codes to have more than 2 layers of shingles on now.

Angie's List staff

Subject:

Ben,
Thanks for your question! Angie's List is a source of unbiased reviews of service experiences. In that mix, we get what we call "the good, the bad and the ugly" -- a potpourri of experiences that help give you a full picture of a company's work history and ethic from the consumers' perspective. Sometimes it's outstanding; sometimes is downright dreadful. It's good for you to know about all of this when considering who to hire.

The List's A to F grading scale helps you get a sense of where the performance of a company stands overall in the eyes of the people who have used its services.

Pat Overbey

Subject:

we had a metal roof put on our home 3 years ago. In less then a year the company went out of business.

Ben

Subject:

Why do you even let companies with reports of shoddy work remain on the list?

Mike Gow

Subject: Shoddy roofing contractors on Angie's List

A good reason to leave poorly rated contractors on list; It puts their name out there where we can see it. If they weren't on list they could claim they had never been associated with Angies List, so did not have a rating on list.
Something else to keep in mind; Have material delivered to you, and pay for it. Any contractor who cannot even start the job, without money up-front, is working on a shoestring, and may either not be able to finish job, or rush it trying top get paid. Don't pay anything till job is, in your opinion, half way complete, then pay 50%. Hold final payment till 100% of job is complete and, if possible, pay final payment, or entire job if possible, with a credit card. I do private security work and if I am unable to pay my sub-contractors, without harassing client for money, I won't take the job.
It would help a lot if, when making comments on contractors, you would give location of work. Oak Grove, Michigan

dave tuchman

Subject:

I sent out several "requests for bid" to local roofers. I was surprised that a large, established commercial roofing co. had not only the best price, but did the job quickly, cleanly, and professionally. A couple of the smaller locals didn't even bother bidding. Don't be afraid to try a big established co, they need work between their big commercial jobs, too.

George P

Subject:

i have roofed every day except for rain and have been out of work one time in 21 years just because the roofer has ins bonded etc does not mean you are going to get a good job i have seen some of the worst work from some of these so called legal companys i have no ads or im i listed in the yellow pages all my work is by word of mouth i only hire drug and alchole free worhers and i stay on the job and work with them i pay them good and they know what i expect as for price the same no im not risking my life on the steep roofs for nothing and i will not use nail guns i can count on my hands the leaks i have had and some of them was not even the roof one ladies ice maker was leaking she throught it was the roof another the siding was allowing water to come in where the clauking had come lose on the window joints and some people will allow there gutters to get full and run back into the house and they think its the roof ill fix it for the and tell them what it was useully not charge them i tey to use the material that i would use on my house if the owner can afford it i treat their house as if it was my own you reap what you sow be honest with people threat them like you want to be treated and you will never run out of work i havent

Ryan at Raindrop NW

Subject:

I am a roofing contractor in Portland OR. We suggest the homeowner always check the company out on Angie's List, Google, the Builders or Construction Board, and call several local roofing distributors to see if the roofer is current on his account. If the answer is anything other than "Yes!" then beware. The BBB has numerous businesses listed in our area that perform substandard work but have 'A' ratings. In our area 98% of the roofs are being installed without the required amount of ventilation and therefore the 30, 40, 50 and lifetime shingles only carry a 10 year material warranty. What a bummer to have your lifetime roof fail at 12 years and find out there is no recourse.

Jay

Subject:

after hurricanes, EVERYBODY needs a new roof; making my area ripe for roofers, whether from out of town or elsewhere. We had one leak that showed up 2 years after installation, and it was a large nail driven in the wrong place, thus breaching the shingles' watertight shield.

Gail

Subject:

I have had my shed roof replace three times by different people and it still leaks!

Bobbie

Subject:

I work at Jerry's Roofing, In Clarksville, TN. Never hire storm chasers. When hiring a contractor, always see buisness license, Work comp and liability papers (Insurance) and check with your local BBB.

Pete Anderson

Subject:

Also watch out for "free inspections". Crooked roofers will purposely damage a roof then charge a lot to "fix" the damage. These scam artists usually prey on elderly people who can't climb a ladder to see what is happening.

Susan Lee Mark

Subject:

Sanibel island--built new home with a roof that was NOT in my contract--water damage and what a mess.

bill

Subject:

this guy is a crok took us for a ton of money now we cant get ahold of him

Bill Covert

Subject:

Hi James ~ it would be very helpful if you told us where you are located in the country - especially if you want anyone to make a recommendation. Hope you find someone.

james

Subject:

im looking for someone that dose windows siding roof floors level alltogether

Kay Orr

Subject:

Sadly, not all states have roofing contractor licensing. Texas is one of those states. Material pricing can vary depending on the arrangement a contractor has with a supplier.

Angie's List Staff

Subject:

"Karen,"
Thanks for your message. I'd encourage you to submit reports about your negative experiences if you haven't already done so. This will help other members in your service area when making a hiring decision.

If you need additional help finding highly rated service providers, you can search the list or call our call center at 1-888-888-LIST.

Karen

Subject:

Interesting that someone else noticed some "bad news" on Angie's List. At least 3 years ago I subscribed because our house had been ruined by two different contractors we had found on our own through referrals from friends. In both cases, before hiring them, we did our own homework, getting references and even visiting jobs they had done and talking to their clients. But we found that was NOT Enough.
In both cases completely different crews were sent to work on our house than had done the jobs we inspected. Needless to say, I was more than miffed when I found that both of the contractors who ruined our house with their bait and switch were right there on Angie's list. For two years I have tried to file a complaint. This is the first time I have been able to have a voice!
Our roof job was done by a Natick firm we had already used for another house and an office building. . . When it came time for the job, Watertite sent a group from New Bedford, not even one of them lived anywhere near here!.
Jamie claimed he had to redo all of the shingles on the entire house if we wanted the entire thing guaranteed and warranteed, so we contracted for that. When leaks started appearing, we called him to complain and in all but one case, it was "not their fault." The dripping skylights "were old" and The rubber roof was not theirs (It topped the 9-year-old handicapped addition to our antique house) Yet when this area started leaking, they sent a guy who sealed all of the edges and the guard rails with roofing tar. I read the can and watched him do it. When further leaks occurred, Jamie blamed our guard rails. And then after two years, "it was no longer guaranteed" . A friend who once did slate roofing came over to check out our problems. He immediately asked who had put roofing tar on a rubber roof... it eats through rubber roofing when it heats up in the sun! He also discovered a row of shingles missing adjacent to the rubber roof! Perhaps this area was source of the original leak? We spent over $12,000 to replace the entire rubber roof and fix the shingles.
Over the next three years, we developed other major leaks-- through the outer walls, appearing through Window frames, and from ceilings. We replaced the glass in our skylights since the "seals were broken". We have since found out they were not all flashed properly and that most likely the seals on the glass were broken when Watertite lifted them and reset them during the roofing job.
A year ago we had Rick Copeland, who has proved to be a true professional, completely re-roof the entire house and replace all 8 skylights. As Copeland progressed with the job, what was discovered (uncovered) about the Watertite job was horrific: They found nails driven through flashing along facewalls, mistakes covered with scrap wood, some of the flashing was put on vertically rather than horizontally (not over-lapped, but with spaces in between), the weather shield was placed 4" above the edge of the roof and gutters, along the house where lower roofing adjoined some areas were sealed with vinyl caulk.

Our house painters were also not the crew who's work we'd seen. Only one spoke English, some talked on cell phones while painting with the other hand! They "waffled" all of the window caulk using their fingers, making our antique home look "fringed". Any number of areas were left unpainted at the time they thought they were finished. . I took pictures of all and met with the contractor...more than once. Also, the two coats of paint promised were done with a new product on the market--the two-coat in one kind--and in less than two years it started buckling and splitting.
We now face the massive and daunting task of restoring what was once an impeccable home, customed by a master craftsman...and then severely damaged by what was thought to be a new roof and fresh paint to head off the possibility of problems! We're just not sure WHO to turn to for guidance in finding truly good, conscientious craftsmen.

Maggie Orr

Subject:

I have lived in my house for 10 years. I live in the small community of Harbor Springs, Michigan and did not expect to get consistently ripped off for needed roof repairs. This started before I owned the house. The home inspector gave me a 23 page report on the house that was very detailed, but failed to mention that the roof was not properly installed. My first attempt at repairs was an emergency after a leak. The guy did excellent work at a good price, but is not a licensed roofer and did not want to do any more work on it. That was the best service I have had. I then hired a highly recommended company who sent out their most experienced guy. Nothing he did was correct. i finally had to pay for it to avoid a ding on my credit rating, but had to have that entire section redone by someone else. I am still searching for someone I can trust.

Megan

Subject:

We hired a member of the church for roofing and siding. Then we had to chase him to finish the work. Then we had to chase him more to repair the poor workmanship. We finally gave up and lived with it. The next man on the roof fixed up the lousy work done. Of course, this person is no longer doing roofin, siding, home improvements for hire. We hire known companies from Angie's List now.

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Wow, i aum surprised you didn't get 10 answers already with roofers say X was the best or N was the best or A was the best. In reality you are focusing on the WRONG THING!

5 estimates? Why 5? Why would you do that to yourself? Normally if you are dealing with reputable companies you don't need more than 2 estimates. I advocate to people to always get at least two estimates and if the roofers are saying something very different or if the roofers are way way way off in price, get an equalizer, get a 3rd.  Obviously if you don't trust a roofer disqualify that roofer immediately.  I beliee you have now fallen into "Analysis Paralysis" which is what happens when you have too many opions.

But back to the topic, I said you are focusing on the wrong thing. Why did I say that? Because you can take the best shingle in the world and if installed wrong is compeltely garbage. i can take the worst shingle, known to fail, and if installed properly will last some ammount of time. So you should focus on the roofer, not the product. The roofer is more important and a good quality roofer will only want to install good quality product.

The roof is a system comprised of many components, not just the shingles. You have the water proofing underlayment such as ice shield, the water resistant underlayments such as felt. You have the shingles, the ventilation and the flashing details. All of these things add up to equal one roof. Neglect one and your roof is doomed to fail.

But the roof is more than just product it is detail, know how and heart. Heart? yes heart. It takes the utmost CARING the utmost DESIRE to want to install a good roof. It's hard work and easy to fall into the train of thought as to do what's easier, instead of what's faster.  Faster and easier seldom ever equals better. At the end of the day you ened a roofer that cares about your roof.

So what product is best? That's hard to say. Each manufacturer has multiple plants and it seems each plant puts out varying levels of quality. I will tell you in my area Atlast is known as a cheap commodity shingle. I have Tamko Heritage on my house but I stopped using it because I was having seal failue issues and at the time they offered no contractor certification program, but I hear they started up one. Ownes corning is a decent product backed by a great company. I don't install very many OC's though. I primarily install CertainTeed Landmark shingles and my feeling is that they are the best on the market in my area. I'm sure others will disagree with me.

But don't miss the point, the roofer is more important than the shingle.
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I appreciate the fact that with homeowners like you who want to beat the insurance co out of deductibles, so then my rates and every other homeowners rates can also go up just to save you.....Thanks for NOTHING..[8o|]
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Any roofer worth using should be able to do the roof with NO MONEY DOWN.

 

The only scenario I would ask for a deposit is on a crazy odd ball shingle that had to be special ordered.

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The question was, Can it be done? The answer is yes. The real question is "Should" it be done? The answer is, no, not unless it is an emergency.   But also let's clarify winter, because we are having a pretty mild winter, so there's kinda not a problem this year so far. I'll refrence "below freezing" from this point forward.

As a certified and licensed roofing contractor, my reputation is on the line. I debate this topic quite often with other roofing contractors who seem to care more about profit than a job well done.  Well, I can tell you from past experience having been a professional roofer for 14 years as of the time of this posting, that the chance for failure increases exponentionally when installed below freezing.  It's better just not to risk it.

Personally I will not, unless absolutely necessary and the customer signs a disclaimer of limited liability, install a roof below freezing and really really want to install the roof at 40 or above. The shingles need to seal, and will not seal unless they warm to about 70 degrees F ambient temprature. This does not mean it needs to be 70 outside, because the shingles will warm from the sun.  

So what can be done to install the roof below freezing? Well first, the roof should not be gun nailed below freezing. This is because the shingles become brittle and it's easier to "blow through" with your nails. It's also harder to regulate air pressure when it is cold, I speculate because of barometric pressures, but I am just guessing.  Therefore the roof should be hand nailed. This takes more time. Furthermore since the seal strips will not seal, they must be manually sealed with proper compatible adhesives. This will also take more time, and more material. I once spoke with a roofer in Alaska who builds tents around the houses he is working on and covers them with tarps and heats with propane heaters.  Now that takes real time!    The question is, are you prepared to pay for this extra time? Can you wait a few more weeks?