Roof repairs allegedly incomplete on Cincinnati home
Integrity Concrete LLC
Endurance Siding West
COMPLAINT: Susie Hutcherson, Cincinnati
"The roof is now leaking into the insulation on my second floor, and my basement is still leaking. I'm pretty sure there is mold.
"When I had someone here to check out the roof, they said that not everything stated in the contract was replaced. I had someone climb up and take pictures and show me what was not done.
"I paid for the work; however, they will not come and fix it."
DESIRED RESOLUTION: "I would like either a refund for $4,045 or the completion of the storm damage repairs."
COMPANY RESPONSE: Tim Branham, owner, Redesign & Renovation by Branham
"We did excellent work for the member, and until it came time to pay, she was very happy with all work performed.
"There was a problem with a leak in the basement. I tried calling many times and never heard from her. Again, I'll take care of it. It's not my problem, but it will be done."
Editor's note: The member chose not to let the service provider resolve this case in the manner proposed.