Roof repairs allegedly incomplete on Cincinnati home

Roof repairs allegedly incomplete on Cincinnati home

COMPLAINT: Susie Hutcherson, Cincinnati

"I paid Redesign & Renovation by Branham $24,000 to repair my roof, basement and bathroom sink. They did the work, but it was never completed.

"The roof is now leaking into the insulation on my second floor, and my basement is still leaking. I'm pretty sure there is mold.

"When I had someone here to check out the roof, they said that not everything stated in the contract was replaced. I had someone climb up and take pictures and show me what was not done.

"I paid for the work; however, they will not come and fix it."

DESIRED RESOLUTION: "I would like either a refund for $4,045 or the completion of the storm damage repairs."

COMPANY RESPONSE: Tim Branham, owner, Redesign & Renovation by Branham

"We did excellent work for the member, and until it came time to pay, she was very happy with all work performed.

"There was a problem with a leak in the basement. I tried calling many times and never heard from her. Again, I'll take care of it. It's not my problem, but it will be done."

STATUS: Stalemate

Editor's note: The member chose not to let the service provider resolve this case in the manner proposed.

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