Rockwall member says shoddy construction left her fenced in

Rockwall member says shoddy construction left her fenced in

Member complaint

I hired Fence-Me-In of Rockwall, Texas, to replace my fence and change my automatic iron swing driveway gate to an automatic slide privacy gate. The service was slow and still incomplete. I feel I was overcharged.

Originally, I was going to add a double wooden swing gate to the side of the existing iron swing gate. I changed to exclude the wooden double gate and trade the existing iron swing gate for a slide wooden gate. The representative said I’d get a $750 credit, but I didn’t.

The quality of the job was very poor. They used cracked boards, and the posts were set at only 24 inches deep, not the 36 inches we discussed.

The pickets are sitting in the ground instead of being raised, and they aren’t spaced properly. The cross support boards aren’t evenly spaced or straight. The front walk through gates won’t open and close properly.

I requested extra boards be put on the bottom to raise the fence to accommodate for the yard slope, but they didn’t do this.

The slide gate wasn’t made with the slope of the driveway because Fence-Me-In didn’t tell the gate builder there’s a slope. The gate is crooked when closed and won’t close entirely. Fixing the gate means that the gate doesn’t line up with the crooked fence.

I hope my small dog won’t escape. They left screws sticking out, and someone could get scratched or cut on them.

Other fence companies say the best solution is to rip it all out and start over or try to make corrections to make it functional and just live with it.

I requested a refund, but they won’t return phone calls, text or emails.

I want a $13,320 refund or at least my last $2,345 payment refunded.

Deanna Rodriguez, Rockwall, Texas

Status

Penalty Box

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