Rocklin landscaper, homeowner disagree on landscaping plan

Rocklin landscaper, homeowner disagree on landscaping plan

Member complaint

I hired Simple Elegance of Rocklin, California, to create landscaping plans for me, including elevation details for a backyard deck and landscape project.

They met with me several times to refine and clarify the design, which we settled in November 2013.

Six months after settling on a design, I’m still waiting on our plans.

They missed meetings and failed to email completed plans, resulting in a project delay. They’re not responding to calls or emails.

I want the plans that I paid for.

Jennifer Kampe, Los Angeles

Provider response

After multiple meetings with the member, we agreed on a final set of plans. We set up a time for delivery, and I received word that my mother had been in an accident.

I forgot to call the client about a missed meeting because my mother passed away later that week.

I went back to work a few weeks after her death, and I’m now ready to submit the final plans.

Benjamin Dickerson, owner

Status

Stalemate

Editor’s note: The service provider submitted a plan, but it didn’t meet the member’s standards.

MORE: Angie’s List Guide to Landscaping

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!