Rocklin landscaper, homeowner disagree on landscaping plan

Rocklin landscaper, homeowner disagree on landscaping plan

Member complaint

I hired Simple Elegance of Rocklin, California, to create landscaping plans for me, including elevation details for a backyard deck and landscape project.

They met with me several times to refine and clarify the design, which we settled in November 2013.

Six months after settling on a design, I’m still waiting on our plans.

They missed meetings and failed to email completed plans, resulting in a project delay. They’re not responding to calls or emails.

I want the plans that I paid for.

Jennifer Kampe, Los Angeles

Provider response

After multiple meetings with the member, we agreed on a final set of plans. We set up a time for delivery, and I received word that my mother had been in an accident.

I forgot to call the client about a missed meeting because my mother passed away later that week.

I went back to work a few weeks after her death, and I’m now ready to submit the final plans.

Benjamin Dickerson, owner



Editor’s note: The service provider submitted a plan, but it didn’t meet the member’s standards.

MORE: Angie’s List Guide to Landscaping

Have a complaint?

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