Ripped off by a contractor? Let Angie's List try to help
Did your kitchen faucet keep dripping even after you paid a plumber to fix it? Did a painter leave splotches on your walls and refuse to make it better? If something went wrong with a recent service, let Angie’s List try to help.
Angie’s List employs a team of complaint resolution specialists who help facilitate communication between customers and service providers involved in disputes, without making judgments about who’s right or who’s wrong.
If you’re a premium Angie’s List member and submit a review graded C or lower, you’re asked if you want to participate in the Complaint Resolution Process. Members can request a resolution, such as a refund or work do-over, and Angie’s List reaches out to the business on your behalf.
You may qualify for the complaint resolution process if:
• The service provider performed work or you paid for work.
• You made at least one attempt to resolve the situation on your own.
• You didn’t go though litigation.
• The problem happened within the past 12 months.
Keep in mind, Angie’s List can’t ask the company to change its business policies or fire employees on your behalf. Also, Angie’s List can’t force a company to take action. The CRP team can try to get the resolution you want or a compromise that’s acceptable to you.
If the company refuses to participate in the process, Angie’s List puts the company into the Penalty Box, meaning we exclude the business listing from category and keyword searches and post a notice on the profile to let others know why. The company then remains in the Penalty Box until it responds to the complaint.
If the company participates but refuses to resolve your complaint, we close the case as unresolved, and your review remains to let others know about the experience.