Richmond lawn irrigation company a no-show
COMPLAINT: E.J. Kahn, Richmond, Va.
"I hired Flatrock Irrigation to tackle an irrigation and drainage project on my property. Although they took a $600 deposit up front, they didn't show up. There were many delays.
The Countertop Co.
Hasn't responded to Gleness Knauer's complaint about a request for a refund for granite countertops that she says are unsatisfactory. Second month in the box.
All About Gutters
Failed to respond to Joyce Hartman's complaint about fascia boards she says they didn't install. Second month in the box.
Didn't respond to Joan Clark's complaint about leaks in her roof that she says they didn't properly fix. First month in the box.
"They gave me a start date, and I waited at home all day, but they never showed up or called. I waited the next day; again, no service or call. I politely requested my deposit back and had to call several times over two weeks.
"When I finally spoke to the owner, he was resistant about canceling the contract. He never apologized or took responsibility. He agreed to provide a full refund but refunded only two-thirds of the cost - he claimed it rained the day the work was to be done and wanted payment for his estimate."
DESIRED RESOLUTION: "They owe me a balance of $200."
Editor's note: The member informed Angie's List that the matter was resolved.