Richmond lawn irrigation company a no-show

Richmond lawn irrigation company a no-show

Drain dilemma

COMPLAINT: E.J. Kahn, Richmond, Va.

"I hired Flatrock Irrigation to tackle an irrigation and drainage project on my property. Although they took a $600 deposit up front, they didn't show up. There were many delays.

"They gave me a start date, and I waited at home all day, but they never showed up or called. I waited the next day; again, no service or call. I politely requested my deposit back and had to call several times over two weeks.

"When I finally spoke to the owner, he was resistant about canceling the contract. He never apologized or took responsibility. He agreed to provide a full refund but refunded only two-thirds of the cost - he claimed it rained the day the work was to be done and wanted payment for his estimate."

DESIRED RESOLUTION: "They owe me a balance of $200."

STATUS: Resolved

Editor's note: The member informed Angie's List that the matter was resolved.



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