Remodeler settles customer's caulk concerns

Remodeler settles customer's caulk concerns

COMPLAINT: Charles Welsh, Fairfield, Ohio

"Wick's Professional Remodeling of Cincinnati was hired to remodel my 84-year-old mother's bathroom. Tom [Wick, the owner] didn't secure the showerhead and bathtub faucet with caulk.

"He also installed marble for the shower, but the caulking has pulled away. He made an appointment with us to fix it, but he never showed up. His work was fairly good, but I don't feel like he stands by his work."

DESIRED RESOLUTION: "I would like him to correct the caulking."

STATUS: Resolved

Editor's note: Welsh informed Angie's List that Wick repaired the caulking and he considers the complaint resolved.

New to the Cincinnati Penalty Box

Factory Direct Remodeling Ltd.

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