Refrigerator repair delays frustrate homeowner

Refrigerator repair delays frustrate homeowner

COMPLAINT: Beth Stier, Newton, Mass.

"My refrigerator wasn't maintaining cool temperatures and despite three visits by repairmen, it still wasn't fixed.

"On the first scheduled date, the Sears [1235 Worcester Road, Natick, Mass.] repairman never showed. I spent 30 minutes calling to reschedule.

"On the second scheduled appointment, he arrived in the late afternoon instead of the scheduled morning. He defrosted the condenser, which involves taking the interior panel off of the back of the freezer and using a hair dryer, and had me order a part.

"The part arrived the following week. On the scheduled day, the repairman didn't show. I made a total of four calls and was assured the repairman was still coming.

"The next day, after 30 more minutes calling, the repairman came and replaced the part. Two weeks later, my refrigerator was again not working. The repairman had to replace another part, a sensor in the freezer.

"Another two weeks later, the refrigerator stopped working. I was unable to pick up the phone and missed the repairman's call.

"By the time I called back, I was told that the soonest the repairman could be back was in three days. I did not have him come back."

DESIRED RESOLUTION: "I would appreciate having my credit cards credited for the amounts charged - a total of $285.10."

STATUS: Penalty Box

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