Refinishing project in Fort Worth needs repairs after completion

Refinishing project in Fort Worth needs repairs after completion

Member complaint

I hired BJ Remodeling of Fort Worth, Texas, to sand and refinish my kitchen and bathroom cabinets, install handles and knobs on those cabinets, install a tile backsplash in the kitchen and put down porcelain tile in the kitchen, dining room and front bedroom.

The cabinet installer did a good job sanding and staining the kitchen and bathroom cabinets, and BJ did a great job laying the tile and installing the backsplash in the kitchen.

If it weren’t for the mistakes that the rest of the crew made, the whole project would have turned out great. Problems arose when the crew prepped the kitchen before starting the cabinet refinishing.

When they installed the kitchen handles, they drilled holes in the wrong places and had to re-drill holes to align the handles correctly. Instead of filling the extra holes with wood filler, sanding and re-staining, they filled the holes with white caulk and brushed stain over the caulk.

The repaired areas look bad and are quite obvious. The caulk is uneven and the stain is flat with no sheen, so it doesn’t blend in with the rest of the satin finish.

Second, they got red stain all over the sides of my stove and didn’t tell me, and they didn’t try to remove the stain.

Third, they put the bottom trim back on the dishwasher wrong and incorrectly installed the hinges on the door going to the garage, and neither would open. Two hinges that attach the door to the frame came out of the wood, causing the door to almost completely fall off the frame.

I had to call and leave several messages before BJ returned my calls. He didn’t come back to fix the door until the next day, so cold air came into the house all night.

The crew also didn’t fasten the trim between the living room floor and the dining room floor correctly. It was uneven and didn’t lay flat. You could see underneath the trim and see globs of excess glue they used to try to make it stay. BJ did come back and pulled up the trim, scraped off all the extra glue, and re-installed the trim. It looks OK now.

Fifth, after the backsplash was installed, the covers for the electrical outlets and switches didn’t fit flush over the electrical boxes and left the wiring exposed. I discovered this when I was about to flip the garbage disposal switch on with wet hands. I had to call an electrician. Lastly, the crew didn’t clean the grout off the tile in the front bedroom correctly. It’s dull and covered with grout residue I can’t get off the Italian porcelain tile. BJ agreed there was a grout residue, but said his workers have never done anything like that before. He did agree to provide the labor to get the grout off the tile if I can find a chemical or cleaner that will remove it. I decided that I don’t want them putting down some kind of cleaner on the floor in my house, considering the messes they’ve already made, so I’m going to have to pay another contractor to get the residue off.

These problems could’ve been avoided if BJ monitored the work. I want them to pay the cost to hire another contractor to remove grout residue off the tile.

Nicki Vogel, Watauga, Texas

Provider response

I did my job like I always do. I don’t know what happened, but the issue is resolved now.

Baltazar Jaramillo, owner

Status

Resolved

Editor’s note: The member informed Angie’s List that the company repaired the issues and considers the matter resolved.

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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